careers.novascotia.ca

Administrative Services Managers

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NOC:0111,0112,0113,0114
Occupation:Administrative Services Managers
Category:Management

About the job

Nature of work:

Managers of administrative services coordinate support services in business and government. This involves the development of plans and procedures for support services and they may also be involved in hiring and training new staff. They are employed throughout the public and private sectors.

Job duties:
Administrative service managers perform some or all of the following duties:
  • Plan, organize, direct, control and evaluate the operations of a department providing a single administrative service or several administrative services.
  • Develop and implement corporate policies in finance, human resources, or procurement.
  • Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services.
  • Direct and control corporate governance and regulatory compliance procedures within establishment.
  • Plan, administer and control budgets for contracts, equipment and supplies.
  • Prepare or coordinate the preparation of financial statements, summaries, and other cost-benefit analyses and financial management reports.
  • Prepare reports and briefs for management committees evaluating administrative services.
  • Interview, hire and oversee training for staff.
  • Financial managers establish performance standards and prepare various financial statements and reports for senior management. They evaluate and make recommendations for changes to procedures, operating systems, budgets, and other financial control functions.
  • Human resources managers hire staff and are responsible for human resource planning, recruitment, collective bargaining, training and development, job classification, and pay and benefit administration.
  • Purchasing managers negotiate purchase contracts, participate in the development of specifications for equipment, products or materials, and review and process claims against suppliers.
  • Support services managers manage the operations of a department providing services such as administration, word processing, payroll preparation, mail services, records management, printing, security, and parking.
Sample job titles:
  • accounting manager/director
  • branch manager/director
  • contract manager/director
  • financial manager/director
  • human resources manager/director
  • inventory control manager/director
  • labour relations manager/director
  • occupational health and safety manager/director
  • office manager/director
  • pay and benefits manager/director
  • pension plans administrator
  • personnel manager/director
  • purchasing manager/director
  • records administrator
  • recruiting manager/director
  • security manager/director
  • supply chain manager/director
  • treasurer and controller
Skills:

To work in this area you need to be organized and able to meet deadlines. You must be analytical, flexible, attentive to detail, and able to make decisions. You need good written and oral communication skills, and you must be able to establish effective working relationships with a variety of people.

Job requirements:
  • A bachelor's degree or college diploma in a field such as business administration, economics, commerce or a related administrative services field is required.
  • Completion of a professional development program in personnel administration may be an alternate option for Human Resources Managers.
  • Purchasing managers responsible for units purchasing specialized materials or business services may require a related degree or diploma. For example, a bachelor's degree or college diploma in engineering may be required for purchasing managers responsible for purchasing industrial products.
  • A master's degree in business administration or another master's level management program may also be required.
  • Accounting and audit managers may require a recognized accounting designation (CPA, CA, CMA or CGA).
  • The designation Supply Chain Management Professional (S.C.M.P.) or registration in the educational program of the Purchasing Management Association of Canada may be required.
  • An Associate of the Institute of the Chartered Secretaries and Administrators (ACIS), Fellow of the Institute of Chartered Secretaries and Administrators (FCIS) or a Professional Administrator (P Adm) designation may be required for some jobs in this group.
  • Certification in health information management by the Canadian Health Information Management Association (CHIMA) may be required.
Other considerations:

Many companies are now contracting with outside firms to provide various professional services. Therefore, the number of people in these jobs who work on a contract basis may increase in the future. Several years of experience at a professional level in business administration, finance, accounting, human resources or other administrative services are usually required. Progression to senior management positions is possible with experience.

Labour Market Information

Work Prospects:Fair

The employment outlook over the next few years for this occupational group is “average”, which indicates the chances of a qualified individual finding work is comparable to the average for all occupations in Nova Scotia. This is a fairly large occupation in Nova Scotia so job opportunities occur fairly regularly. The number employed in this occupation is expected to grow slightly over the next few years, which should provide some additional opportunities for employment. With a large percent of workers being 55 years of age and older, retirements are expected to be a key contributor to employment opportunities over the coming years. Administrative Services Managers most commonly work full-time hours. Furthermore, the jobs are typically permanent positions.

The median employment income for 79% of Administrative Services Managers who worked full-time, year-round in 2015 was $75,638. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2016 Census)

OccupationEstimated employment in 2018Estimated change in employment between 2017 and 2019Estimated openings due to growth and retirements, 2017-2019Estimated rate of unemployment in 2018 Estimated hourly earnings in 2015 (learn more)Estimated annual earnings in 2015
Administrative Services Managers3,620Weak growth190Moderate
Minimum: $19.23
Median: $38.94
Maximum: $61.54
Minimum: $27,974
Median: $70,855
Maximum: $124,254
Occupations in Management44,250Decline2,775Low
Minimum: $15.77
Median: $34.97
Maximum: $57.69
Minimum: $10,632
Median: $55,002
Maximum: $124,014
Administrative Services ManagersCompared to: Occupations in Management
Percent employed full-time96%93%
Percent self-employed3%19%
Where will I likely work?
Area of EmploymentAdministrative Services ManagersCompared to: All NS Occupations
% EmployedMedian Annual Income% EmployedMedian Annual Income
Southern7%$62,77412%$30,581
Northern11%$64,30916%$33,660
Cape Breton7%$74,80913%$32,974
Halifax65%$68,42847%$41,209
Annapolis Valley9%$59,69013%$32,958
What are the workers like?
AgeAdministrative Services ManagersCompared to: All Management
% Employed% Employed
15-24x2%
25-3414%13%
35-4433%24%
45-5432%32%
55-6418%23%
65+4%6%
Median Age4849
GenderAdministrative Services ManagersCompared to: Occupations in Management
% Employed% Employed
Female61%41%
Male39%59%
EducationAdministrative Services ManagersCompared to: All Management
% EmployedMedian Annual Income% EmployedMedian Annual Income
Less than high school2.3%$38,0966.2%$30,033
High school13.1%$55,89123.5%$37,496
Trades certificate2.8%$65,8797.0%$41,701
College certificate or diploma23.3%$62,77020.6%$45,432
University certificate or diploma6.0%$75,4973.0%$59,985
Bachelor's degree37.4%$78,52027.7%$66,107
University advanced certificate or diploma5.0%$77,2851.9%$74,902
Master's degree0.3%$92,5769.2%$81,234
Doctorate10.3%$119,7920.8%$83,359
Medicine, dentistry, veterinary, optometry0.5%x0.1%$79,443
Total100%100%
Wage Disclaimer

Hourly earnings data are from the Labour Force Survey by Statistics Canada. Data are not available for all occupations. Hourly earnings are calculated based on usual hours worked per week. This is how an annual salary, for instance, gets converted to an hourly rate. The data include full and part-time workers along with new and experienced workers. Self-employed workers are excluded.

Annual employment income data reported in the Work Prospects section, are from the 2011 National Household Survey by Statistics Canada. Much of the data (around 70%) came directly from tax records. The data relates to the year 2010 and includes total wages and salaries and net income from self-employment.

Sources

Employment Requirements & Contacts

Regulations:
No regulating bodies were found under this occupation profile
Useful contacts:
Insurance Institute of Nova Scotia
250 Baker Drive Suite 220
Dartmouth, NS B2W 6L4
Tel: (902) 433-0070
Fax: (902) 433-0072
IINSmail@insuranceinstitute.ca
Canadian Institute of Management - Maritimes
PO Box 463
Port Williams, NS B0P 1T0
Tel: (902) 670-0746 
Info@MaritimeCIM.com
Chartered Professional Accountants of Nova Scotia
1871 Hollis Street, Suite 300
Halifax, NS B3J 0C3
Tel: (902) 425-7273
info@cpans.ca
Supply Chain Management Association of Nova Scotia
PO Box 21, Halifax CRO
Halifax, NS B3J 2L4
Tel: (902) 425-4029
Fax: (902) 431-7220
info@scmans.ca
Canadian Association of Management Consultants
PO Box 20, 2004-401 Bay Street
Toronto, ON M5H 2Y4
Tel: (800) 268-1148
Fax: (416) 860-1535
consulting@cmc-canada.ca
Institute of Public Administration of Canada
1075 Bay Street, Suite 401
Toronto, ON M5S 2B1
Tel: (416) 924-8787
Fax: (416) 924-4992
ntl@ipac.ca

Training Paths & Education

Program Name:Business administration and management - General
Education Level:This program may be offered at the college, trades, or university level.
Program Description:
This instructional program class comprises any program that generally prepares individuals to plan, organize, direct, and control the functions and processes of a firm or organization. These programs include courses in management theory, human resources management and behaviour, accounting and other quantitative methods, purchasing and logistics, organization and production, marketing, and business decision-making.
See all institutions providing this program+
Maritime Business College - Dartmouth
45 Ochterloney Street, Suite 100
Dartmouth, NS B2Y 2N6
(902) 463-6700
admissions@maritimebusinesscollege.ca
Eastern College - Halifax
6940 Mumford Road, Suite 111
Halifax, NS B3L 0B7
(902) 423-3933
Success College
800 Sackville Drive
Lower Sackville, NS B4E 1R8
(902) 865-8283
Academy of Learning - Halifax
6960 Mumford Road, Suite 155-1st Floor Mumford Professional Centre
Halifax, NS B3L 4P1
(902) 455-3395
careers@aolhrm.com
Acadia University
15 University Avenue
Wolfville, NS B4P 2R6
(902) 542-2201
agi@acadiau.ca
Dalhousie University
Office of the Registrar
Halifax, NS B3H 4R2
(902) 494-2450
admissions@dal.ca
Mount Saint Vincent University
166 Bedford Highway
Halifax, NS B3M 2J6
(902) 457-6117
admissions@msvu.ca
Universite Sainte-Anne
Siège Social: 1695, Route 1
Pointe-de-l'Église, NS B0W 1M0
(902) 769-2114
Blanche.Theriault@usainteanne.ca
St. Francis Xavier University
PO Box 5000
Antigonish, NS B2G 2W5
(902) 867-2219
admit@stfx.ca
Saint Mary's University
923 Robie Street
Halifax, NS B3H 3C3
(902) 420-5400
admission.status@smu.ca
Cape Breton University
PO Box 5300 1250 Grand Lake Road
Sydney, NS B1P 6L2
(888) 959-9995
registrar@cbu.ca
Nova Scotia Community College - Cumberland Campus
PO Box 550, 1 Main Street
Springhill, NS B0M 1X0
(902) 597-3737
cumberland.info@nscc.ca
Nova Scotia Community College - Burridge Campus
372 Pleasant Street
Yarmouth, NS B5A 2L2
(902) 742-3501
burridge.info@nscc.ca
Nova Scotia Community College - Kingstec Campus
236 Belcher Street
Kentville, NS B4N 0A6
(902) 678-7341
kingstec.info@nscc.ca
Nova Scotia Community College - Lunenburg Campus
75 High Street
Bridgewater, NS B4V 1V8
(902) 543-4608
lunenburg.info@nscc.ca
Nova Scotia Community College - Pictou Campus & School of Fisheries
PO Box 820, 39 Acadia Avenue
Stellarton, NS B0K 1S0
(902) 752-2002
pictou.info@nscc.ca
Nova Scotia Community College - Strait Area Campus & Nautical Institute
226 Reeves Street
Port Hawkesbury, NS B9A 2A2
(902) 625-2380
strait.info@nscc.ca
Nova Scotia Community College - Marconi Campus
PO Box 1042, 1240 Grand Lake Road
Sydney, NS B1P 6J7
(902) 563-2450
marconi.info@nscc.ca
Nova Scotia Community College - Truro Campus
36 Arthur Street
Truro, NS B2N 1X5
(902) 893-5385
truro.info@nscc.ca
Nova Scotia Community College - Waterfront Campus & Aviation Institute
80 Mawiomi Place
Dartmouth, NS B2Y 0A5
(902) 491-1100
waterfront.info@nscc.ca
Nova Scotia Community College - Online Learning
Unit 37, 115 Chain Lake Drive
Halifax, NS B3S 1B3
(877) 491-6774
online.learning@nscc.ca
Program Name:Business/commerce - General
Education Level:This program may be offered at the college, trades, or university level.
Program Description:
This instructional program class comprises any program that focuses on the general study of business, including the processes of interchanging goods and services (buying, selling and producing), business organization, and accounting as used in profit-making and non-profit public and private institutions and agencies. The program prepares individuals to apply business principles and techniques in various occupational settings.
See all institutions providing this program+
Dalhousie University
Office of the Registrar
Halifax, NS B3H 4R2
(902) 494-2450
admissions@dal.ca
University of King's College
6350 Coburg Road
Halifax, NS B3H 2A1
(902) 422-1271
admissions@ukings.ca
Universite Sainte-Anne
Siège Social: 1695, Route 1
Pointe-de-l'Église, NS B0W 1M0
(902) 769-2114
Blanche.Theriault@usainteanne.ca
Saint Mary's University
923 Robie Street
Halifax, NS B3H 3C3
(902) 420-5400
admission.status@smu.ca
Cape Breton University
PO Box 5300 1250 Grand Lake Road
Sydney, NS B1P 6L2
(888) 959-9995
registrar@cbu.ca
Program Name:Economics - General
Education Level:This program is typically offered at the college or university level.
Program Description:
This instructional program class comprises any general program that focuses on the systematic study of the production, conservation and allocation of resources in conditions of scarcity, together with the organizational frameworks related to these processes. These programs include courses in economic theory, microeconomics and macroeconomics, comparative economic systems, money and banking systems, international economics, quantitative analytical methods, and applications to specific industries and public policy issues.
See all institutions providing this program+
Acadia University
15 University Avenue
Wolfville, NS B4P 2R6
(902) 542-2201
agi@acadiau.ca
Dalhousie University
Office of the Registrar
Halifax, NS B3H 4R2
(902) 494-2450
admissions@dal.ca
University of King's College
6350 Coburg Road
Halifax, NS B3H 2A1
(902) 422-1271
admissions@ukings.ca
Mount Saint Vincent University
166 Bedford Highway
Halifax, NS B3M 2J6
(902) 457-6117
admissions@msvu.ca
St. Francis Xavier University
PO Box 5000
Antigonish, NS B2G 2W5
(902) 867-2219
admit@stfx.ca
Saint Mary's University
923 Robie Street
Halifax, NS B3H 3C3
(902) 420-5400
admission.status@smu.ca
Cape Breton University
PO Box 5300 1250 Grand Lake Road
Sydney, NS B1P 6L2
(888) 959-9995
registrar@cbu.ca
Program Name:Entrepreneurship/entrepreneurial studies
Education Level:This program may be offered at the college, trades, or university level.
Program Description:
This instructional program class comprises any program that generally prepares individuals to perform development, marketing and management functions associated with owning and operating a business.
See all institutions providing this program+
Acadia University
15 University Avenue
Wolfville, NS B4P 2R6
(902) 542-2201
agi@acadiau.ca
Dalhousie University
Office of the Registrar
Halifax, NS B3H 4R2
(902) 494-2450
admissions@dal.ca
St. Francis Xavier University
PO Box 5000
Antigonish, NS B2G 2W5
(902) 867-2219
admit@stfx.ca
Saint Mary's University
923 Robie Street
Halifax, NS B3H 3C3
(902) 420-5400
admission.status@smu.ca
Program Name:Finance - General
Education Level:This program is typically offered at the college or university level.
Program Description:
This instructional program class comprises any program that generally prepares individuals to plan, manage, and analyse the financial and monetary aspects and performance of business enterprises, banking institutions, or other organizations. These programs include courses in principles of accounting; financial instruments; capital planning; funds acquisition; asset and debt management; budgeting; financial analysis; and investments and portfolio management.
See all institutions providing this program+
Acadia University
15 University Avenue
Wolfville, NS B4P 2R6
(902) 542-2201
agi@acadiau.ca
Dalhousie University
Office of the Registrar
Halifax, NS B3H 4R2
(902) 494-2450
admissions@dal.ca
Mount Saint Vincent University
166 Bedford Highway
Halifax, NS B3M 2J6
(902) 457-6117
admissions@msvu.ca
St. Francis Xavier University
PO Box 5000
Antigonish, NS B2G 2W5
(902) 867-2219
admit@stfx.ca
Saint Mary's University
923 Robie Street
Halifax, NS B3H 3C3
(902) 420-5400
admission.status@smu.ca
Cape Breton University
PO Box 5300 1250 Grand Lake Road
Sydney, NS B1P 6L2
(888) 959-9995
registrar@cbu.ca
Nova Scotia Community College - Kingstec Campus
236 Belcher Street
Kentville, NS B4N 0A6
(902) 678-7341
kingstec.info@nscc.ca
Nova Scotia Community College - Waterfront Campus & Aviation Institute
80 Mawiomi Place
Dartmouth, NS B2Y 0A5
(902) 491-1100
waterfront.info@nscc.ca
Program Name:Human resources management/personnel administration - General
Education Level:This program is typically offered at the college or university level.
Program Description:
This instructional program class comprises any program that generally prepares individuals to manage the development of human capital in organizations, and to provide related services to individuals and groups. These programs include courses in personnel and organization policy, human resource dynamics and flows, labour relations, sex roles, civil rights, human resources laws and regulations, motivation and compensation systems, work systems, career management, employee testing and assessment, recruitment and selection, managing employee and job training programs, and the management of human resources programs and operations.
See all institutions providing this program+
Island Career Academy
721 Alexandra Street
Sydney, NS B1S 2H4
(902) 564-6112
admissions@islandcareeracademy.ca
Acadia University
15 University Avenue
Wolfville, NS B4P 2R6
(902) 542-2201
agi@acadiau.ca
Dalhousie University
Office of the Registrar
Halifax, NS B3H 4R2
(902) 494-2450
admissions@dal.ca
Mount Saint Vincent University
166 Bedford Highway
Halifax, NS B3M 2J6
(902) 457-6117
admissions@msvu.ca
Saint Mary's University
923 Robie Street
Halifax, NS B3H 3C3
(902) 420-5400
admission.status@smu.ca
Cape Breton University
PO Box 5300 1250 Grand Lake Road
Sydney, NS B1P 6L2
(888) 959-9995
registrar@cbu.ca
Nova Scotia Community College - Marconi Campus
PO Box 1042, 1240 Grand Lake Road
Sydney, NS B1P 6J7
(902) 563-2450
marconi.info@nscc.ca
Nova Scotia Community College - Waterfront Campus & Aviation Institute
80 Mawiomi Place
Dartmouth, NS B2Y 0A5
(902) 491-1100
waterfront.info@nscc.ca
Program Name:Information science/studies
Education Level:This program is typically offered at the college or university level.
Program Description:
This instructional program class comprises any program that focuses on the theory, organization, and process of information collection, transmission, and utilization in traditional and electronic forms. These programs include courses in information classification and organization; information storage and processing; transmission, transfer, and signalling; communications and networking; systems planning and design; human interfacing and use analysis; database development; information policy analysis; and related aspects of hardware, software, economics, social factors, and capacity.
See all institutions providing this program+
Dalhousie University
Office of the Registrar
Halifax, NS B3H 4R2
(902) 494-2450
admissions@dal.ca
Program Name:Investments and securities
Education Level:This program is typically offered at the college or university level.
Program Description:
This instructional program class comprises any program that prepares individuals to manage assets placed in capital markets, and related technical operations. These programs include courses in security analysis, debt and equity analysis, investment strategies, securities markets, computer-assisted research, portfolio management, portfolio performance analysis, and applications to specific investment problems and business situations.
See all institutions providing this program+
Dalhousie University
Office of the Registrar
Halifax, NS B3H 4R2
(902) 494-2450
admissions@dal.ca
Program Name:Medical informatics
Education Level:This program may be offered at the college, trades, or university level.
Program Description:
This instructional program class comprises any program that focuses on the application of computer science and software engineering to medical research and clinical information technology support, and the development of advanced imaging, database, and decision systems. These programs include courses in computer science, health information systems architecture, medical knowledge structures, medical language and image processing, quantitative medical decision modelling, imaging techniques, electronic medical records, medical research systems, clinical decision support, and informatics aspects of specific research and practice problems.
See all institutions providing this program+
Dalhousie University
Office of the Registrar
Halifax, NS B3H 4R2
(902) 494-2450
admissions@dal.ca
Program Name:Organizational leadership
Education Level:This program is typically offered at the college or university level.
Program Description:
This instructional program class comprises any program that focuses on leadership skills that can be applied to a business, government, non-profit, or educational setting. These programs include courses in organizational planning, dynamics of leadership, finance, team building, conflict resolution and mediation, communication and other management skills.
See all institutions providing this program+
Dalhousie University
Office of the Registrar
Halifax, NS B3H 4R2
(902) 494-2450
admissions@dal.ca
St. Francis Xavier University
PO Box 5000
Antigonish, NS B2G 2W5
(902) 867-2219
admit@stfx.ca
Program Name:Public administration
Education Level:This program may be offered at the college, trades, or university level.
Program Description:
This instructional program class comprises any program that prepares individuals to serve as managers in the executive arm of government; and that focuses on the systematic study of executive organization and management. These programs include courses in the roles, development, and principles of public administration; the management of public policy; executive-legislative relations; public budgetary processes and financial management; administrative law; public personnel management; professional ethics; and research methods.
See all institutions providing this program+
Dalhousie University
Office of the Registrar
Halifax, NS B3H 4R2
(902) 494-2450
admissions@dal.ca
Cape Breton University
PO Box 5300 1250 Grand Lake Road
Sydney, NS B1P 6L2
(888) 959-9995
registrar@cbu.ca
Additional resources: