Accommodation Service Managers

Occupation:Accommodation Service Managers

About the job

Nature of work:

Accommodation service managers plan, organize, direct, control and evaluate the operations of an accommodation establishment or of a department within such an establishment. They are employed by hotels, motels, resorts, student residences and other accommodation establishments, or they may be self-employed.

Job duties:
Accommodation service managers perform some or all of the following duties:
  • Develop, implement and evaluate policies and procedures for the operation of the department or establishment.
  • Prepare budgets and monitor revenues and expenses.
  • Participate in the development of pricing and promotional strategies.
  • Negotiate with suppliers for the provision of materials and supplies.
  • Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions.
  • Recruit and supervise staff, oversee training and set work schedules.
  • Resolve customer complaints.
Sample job titles:
  • accommodations manager
  • campground manager
  • front desk manager
  • hotel manager
  • innkeeper
  • motel manager
  • reservations manager
  • resort manager
  • university residence manager
  • youth hostel manager

To work in these jobs, you need good organizational and managerial skills. An ability to work under pressure is important. You must be decisive. You need to work well with others. Effective communication skills, both written and oral, are also important.

Job requirements:
  • A university degree or college diploma in hotel management or other related discipline is usually required for managers employed by hotel chains or large accommodation establishments.
Other considerations:

Several years of experience within the accommodation industry are usually required and may substitute for formal educational requirements.

Labour Market Information

Work Prospects:Fair

The employment outlook over the next few years for this occupational group is “average”, which indicates the chances of a qualified individual finding work is comparable to the average for all occupations in Nova Scotia. This is a moderate sized occupation in Nova Scotia, with employment around 850. The number employed in this occupation is expected to decline moderately over the next few years, which will likely limit the number of new opportunities available. With a large percent of workers being 55 years of age and older, retirements are expected to be a key contributor to employment opportunities over the coming years. Accommodation Service Managers most commonly work full-time hours. Furthermore, the jobs are typically permanent positions. With employment conditions being somewhat seasonal, periods of downtime or layoff throughout the year affect some workers. Also, a large percentage of the workforce is self-employed which should be an important consideration for those thinking about employment in the occupation.

The median employment income for 41% of Accommodation Service Managers who worked full-time, year-round in 2015 was $45,455. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2016 Census)

OccupationEstimated employment in 2018Estimated change in employment between 2017 and 2019Estimated openings due to growth and retirements, 2017-2019Estimated rate of unemployment in 2018 Estimated hourly earnings in 2015 (learn more)Estimated annual earnings in 2015
Accommodation Service Managers740decline85Moderate
Minimum: $15.01
Median: $27.47
Maximum: $49.45
Minimum: $2,152
Median: $23,819
Maximum: $92,066
Occupations in Management44,250Decline2,775Low
Minimum: $15.77
Median: $34.97
Maximum: $57.69
Minimum: $10,632
Median: $55,002
Maximum: $124,014
Accommodation Service ManagersCompared to: Occupations in Management
Percent employed full-time83%93%
Percent self-employed66%19%
Where will I likely work?
Area of EmploymentAccommodation Service ManagersCompared to: All NS Occupations
% EmployedMedian Annual Income% EmployedMedian Annual Income
Cape Breton21%$21,54113%$32,974
Annapolis Valley12%$21,38413%$32,958
What are the workers like?
AgeAccommodation Service ManagersCompared to: All Management
% Employed% Employed
Median Age5349
GenderAccommodation Service ManagersCompared to: Occupations in Management
% Employed% Employed
EducationAccommodation Service ManagersCompared to: All Management
% EmployedMedian Annual Income% EmployedMedian Annual Income
Less than high school7.6%$27,4996.2%$30,033
High school27.3%$28,82423.5%$37,496
Trades certificate8.7%$29,0997.0%$41,701
College certificate or diploma22.1%$26,10920.6%$45,432
University certificate or diploma2.3%$20,4163.0%$59,985
Bachelor's degree23.3%$28,54127.7%$66,107
University advanced certificate or diploma2.9%x1.9%$74,902
Master's degreeN/A$28,1079.2%$81,234
Medicine, dentistry, veterinary, optometry1.2%x0.1%$79,443
Wage Disclaimer

Hourly earnings data are from the Labour Force Survey by Statistics Canada. Data are not available for all occupations. Hourly earnings are calculated based on usual hours worked per week. This is how an annual salary, for instance, gets converted to an hourly rate. The data include full and part-time workers along with new and experienced workers. Self-employed workers are excluded.

Annual employment income data reported in the Work Prospects section, are from the 2011 National Household Survey by Statistics Canada. Much of the data (around 70%) came directly from tax records. The data relates to the year 2010 and includes total wages and salaries and net income from self-employment.


Employment Requirements & Contacts

No regulating bodies were found under this occupation profile
Useful contacts:
Acadia Entrepreneurship Centre
Acadia University, Box 142
Wolfville, NS B4P 2R6
Tel: (902) 585-1180
Fax: (902) 585-1057
Canadian Institute of Management - Maritimes
PO Box 463
Port Williams, NS B0P 1T0
Tel: (902) 670-0746
Nova Scotia Tourism Talent
2089 Maitland Street
Halifax, NS B3K 2Z8
Tel: (800) 948-4267
Fax: (902) 422-0184
Nova Scotia Tourism Human Resource Sector Council
2089 Maitland Street
Halifax, NS B3K 2Z8
Tel: (902) 422-5853
Fax: (902) 422-0184
Tourism Industry Association of Nova Scotia
2089 Maitland Street
Halifax, NS B3K 2Z8
Tel: (800) 948-4267
Fax: (902) 422-0184 

Training Paths & Education

Program Name:Hospitality administration/management - General
Education Level:This program is typically offered at the college or university level.
Program Description:
This instructional program class comprises any program that prepares individuals to serve as general managers and directors of hospitality operations on a system-wide basis, including both travel arrangements and promotion and the provision of traveller facilities. These programs include courses in principles of operations in the travel and tourism, hotel and lodging facilities, food services, and recreation facilities industries; hospitality marketing strategies; hospitality planning; management and coordination of franchise and unit operations; business management; accounting and financial management; hospitality transportation and logistics; and hospitality industry policies and regulations.
See all institutions providing this program+
Mount Saint Vincent University
166 Bedford Highway
Halifax, NS B3M 2J6
(902) 457-6117
Cape Breton University
PO Box 5300 1250 Grand Lake Road
Sydney, NS B1P 6L2
(888) 959-9995
Program Name:Hotel, motel, and restaurant management
Education Level:This program is typically offered at the trades/college level.
Program Description:
This instructional program class comprises any instructional program that prepares individuals to manage operations and facilities that provide food and/or lodging services to the traveling public. These programs include courses in hospitality industry principles; supplies purchasing, storage, and control; hotel and restaurant facilities design and planning; hospitality industry law; personnel management and labour relations; financial management; facilities management; marketing and sale promotion strategies; convention and event management; front desk operations; and applications to specific types of hotel, motel, and/or restaurant operations.
See all institutions providing this program+
Nova Scotia Community College - Akerley Campus
21 Woodlawn Road
Dartmouth, NS B2W 2R7
(902) 491-4900
Additional resources:

There are no additional resources for this occupation.