careers.novascotia.ca

Other Managers in Customer and Personal Services

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NOC:0651
Occupation:Other Managers in Customer and Personal Services
Category:Management

About the job

Nature of work:

This group includes managers of establishments that provide services not elsewhere classified, such as dry cleaning, hairdressing or residential cleaning. This group also includes managers of schools that provide non-vocational instruction in driving, languages, music, dance, art, cooking or fashion.

Job duties:
Managers in customer and personal services perform some or all of the following duties:
  • Plan, organize, direct, control and evaluate the operations of an establishment providing services such as dry cleaning, hairdressing or residential cleaning, or a school providing non-vocational instruction in driving, languages, music, dance, art, cooking or fashion.
  • Establish or implement policies and procedures for staff.
  • Plan and control budget and inventory.
  • Respond to inquiries or complaints and resolve problems.
  • Manage contracts for advertising or marketing strategies.
  • Hire, train and supervise staff.
Sample job titles:
  • car wash manager
  • driving school manager
  • hairdressing salon manager
  • home care service manager
  • janitorial services manager
  • movie theatre manager
  • music school manager
  • spa manager
Skills:

To work in these jobs, you need good organizational and managerial skills. An ability to work under pressure is important. You must be decisive. You need to work well with others. Effective communication skills, both written and oral, are also important.

Job requirements:
  • Completion of secondary school is usually required.
  • A college diploma or vocational certificate in the subject of instruction may be required.
Other considerations:

One to three years of experience in the service being offered are usually required.

Labour Market Information

Work Prospects:Average

The employment outlook over the next few years for this occupational group is “average”, which indicates the chances of a qualified individual finding work is comparable to the average for all occupations in Nova Scotia. This is a moderate sized occupation in Nova Scotia so some job opportunities may occur through turnover. The number employed in this occupation is expected to remain largely the same over the next few years. With a moderate percent of workers being 55 years of age and older, retirements are expected to contribute somewhat to employment opportunities over the coming years. Other Managers in Customer and Personal Services most commonly work full-time hours. Furthermore, the jobs are typically permanent positions. Also, a fair portion of the workforce is self-employed, so having the option to "work for yourself" may appeal to some individuals’ interests/motivations.

The median employment income for 67% of Other Managers in Customer and Personal Services who worked full-time, year-round in 2010 was $31,692. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2011 National Household Survey)

OccupationEstimated employment in 2011Estimated change in employment between 2015 and 2017Estimated openings due to growth and retirements, 2015-2017Estimated rate of unemployment in 2014 Estimated hourly earnings in 2015 (learn more)Estimated annual earnings in 2010
Other Managers in Customer and Personal Services850Weak Growth87Low
Minimum: $12.50
Median: $20.51
Maximum: $42.31
Minimum: $7,082
Median: $26,721
Maximum: $80,164
Occupations in Management46,200Stable3,380Low
Minimum: $16.03
Median: $32.31
Maximum: $54.95
Minimum: $12,243
Median: $51,896
Maximum: $109,628
Other Managers in Customer and Personal ServicesCompared to: Occupations in Management
Percent employed full-time83%93%
Percent self-employed43%18%
Where will I likely work?
Area of EmploymentOther Managers in Customer and Personal ServicesCompared to: All NS Occupations
% EmployedMedian Annual Income% EmployedMedian Annual Income
Southern Region12%x12%$30,581
Northern Region20%$49,33816%$33,660
Cape Breton6%x12%$32,974
Halifax47%$30,31748%$41,209
Annapolis Valley14%$18,68713%$32,958
Top 5 Industries of Employment% Employed
Other Services55%
Management, Admin & Other Support22%
Other Industries7%
Information, Culture & Recreation6%
Health Care and Social Assistance4%
What are the workers like?
AgeOther Managers in Customer and Personal ServicesCompared to: Occupations in Management
% Employed% Employed
15-247%4%
25-3417%13%
35-4420%26%
45-5431%33%
55-6419%18%
65+6%5%
Median Age4647
GenderOther Managers in Customer and Personal ServicesCompared to: Occupations in Management
% Employed% Employed
Female48%39%
Male52%61%
EducationOther Managers in Customer and Personal ServicesCompared to: Occupations in Management
% EmployedMedian Annual Income% EmployedMedian Annual Income
Less than high school9.2%$5,5558.0%$30,033
High school25.9%$25,35522.5%$37,496
Trades certificate19.5%$27,3768.2%$41,701
College certificate or diploma24.7%$30,44919.5%$45,432
University certificate or diploma6.3%$21,2585.8%$59,985
Bachelor's degree10.9%$25,03024.0%$66,107
University advanced certificate or diploma2.3%$17,9262.8%$74,902
Master's degree1.7%$18,4148.3%$81,234
DoctorateN/AN/A0.7%$83,359
Medicine, dentistry, veterinary, optometryN/AN/A0.2%$79,443
Total100%100%
Wage Disclaimer

Hourly earnings data are from the Labour Force Survey by Statistics Canada. Data are not available for all occupations. Hourly earnings are calculated based on usual hours worked per week. This is how an annual salary, for instance, gets converted to an hourly rate. The data include full and part-time workers along with new and experienced workers. Self-employed workers are excluded.

Annual employment income data reported in the Work Prospects section, are from the 2011 National Household Survey by Statistics Canada. Much of the data (around 70%) came directly from tax records. The data relates to the year 2010 and includes total wages and salaries and net income from self-employment.

Sources

Employment Requirements & Contacts

Regulations:
No regulating bodies were found under this occupation profile
Useful contacts:
Canadian Institute of Management - Maritimes
PO Box 463
Port Williams, NS B0P 1T0
Tel: (902) 670-0746 
Info@MaritimeCIM.com

Training Paths & Education

Program Name:Adult high school/secondary diploma programs
Education Level:This program is typically offered at the high school level.
Program Description:
This instructional program class comprises any program that defines the prescribed requirements, specified by the appropriate jurisdiction, for the completion of and graduation from a secondary school program of academic subject matter offered for adult learners outside of the regular secondary school program. This does not include adult compensatory education programs resulting in completion of a high school equivalency certificate or diploma.
See all institutions providing this program+
Universite Sainte-Anne
Siège Social: 1695, Route 1
Pointe-de-l'Église, NS B0W 1M0
(902) 769-2114
Blanche.Theriault@usainteanne.ca
Nova Scotia Community College - Annapolis Valley Campus
50 Elliott Road
Lawrencetown, NS B0S 1M0
(902) 825-3491
avc.info@nscc.ca
Nova Scotia Community College - Cumberland Campus
PO Box 550, 1 Main Street
Springhill, NS B0M 1X0
(902) 597-3737
cumberland.info@nscc.ca
Nova Scotia Community College - Akerley Campus
21 Woodlawn Road
Dartmouth, NS B2W 2R7
(902) 491-4900
akerley.info@nscc.ca
Nova Scotia Community College - Burridge Campus
372 Pleasant Street
Yarmouth, NS B5A 2L2
(902) 742-3501
burridge.info@nscc.ca
Nova Scotia Community College - Kingstec Campus
236 Belcher Street
Kentville, NS B4N 0A6
(902) 678-7341
kingstec.info@nscc.ca
Nova Scotia Community College - Lunenburg Campus
75 High Street
Bridgewater, NS B4V 1V8
(902) 543-4608
lunenburg.info@nscc.ca
Nova Scotia Community College - Institute of Technology Campus
5685 Leeds Street
Halifax, NS B3K 2T3
(902) 491-6722
it.info@nscc.ca
Nova Scotia Community College - Pictou Campus & School of Fisheries
PO Box 820, 39 Acadia Avenue
Stellarton, NS B0K 1S0
(902) 752-2002
pictou.info@nscc.ca
Nova Scotia Community College - Shelburne Campus
PO Box 760, 1575 Lake Road
Shelburne, NS B0T 1W0
(902) 875-8640
shelburne.info@nscc.ca
Nova Scotia Community College - Strait Area Campus & Nautical Institute
226 Reeves Street
Port Hawkesbury, NS B9A 2A2
(902) 625-2380
strait.info@nscc.ca
Nova Scotia Community College - Marconi Campus
PO Box 1042, 1240 Grand Lake Road
Sydney, NS B1P 6J7
(902) 563-2450
marconi.info@nscc.ca
Nova Scotia Community College - Truro Campus
36 Arthur Street
Truro, NS B2N 1X5
(902) 893-5385
truro.info@nscc.ca
Program Name:Business/commerce - General
Education Level:This program may be offered at the college, trades, or university level.
Program Description:
This instructional program class comprises any program that focuses on the general study of business, including the processes of interchanging goods and services (buying, selling and producing), business organization, and accounting as used in profit-making and non-profit public and private institutions and agencies. The program prepares individuals to apply business principles and techniques in various occupational settings.
See all institutions providing this program+
Dalhousie University
Office of the Registrar
Halifax, NS B3H 4R2
(902) 494-2450
admissions@dal.ca
University of King's College
6350 Coburg Road
Halifax, NS B3H 2A1
(902) 422-1271
admissions@ukings.ca
Universite Sainte-Anne
Siège Social: 1695, Route 1
Pointe-de-l'Église, NS B0W 1M0
(902) 769-2114
Blanche.Theriault@usainteanne.ca
Saint Mary's University
923 Robie Street
Halifax, NS B3H 3C3
(902) 420-5400
admission.status@smu.ca
Cape Breton University
PO Box 5300 1250 Grand Lake Road
Sydney, NS B1P 6L2
(888) 959-9995
registrar@cbu.ca
Program Name:Organizational leadership
Education Level:This program is typically offered at the college or university level.
Program Description:
This instructional program class comprises any program that focuses on leadership skills that can be applied to a business, government, non-profit, or educational setting. These programs include courses in organizational planning, dynamics of leadership, finance, team building, conflict resolution and mediation, communication and other management skills.
See all institutions providing this program+
Dalhousie University
Office of the Registrar
Halifax, NS B3H 4R2
(902) 494-2450
admissions@dal.ca
St. Francis Xavier University
PO Box 5000
Antigonish, NS B2G 2W5
(902) 867-2219
admit@stfx.ca
Additional resources:

There are no additional resources for this occupation.