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Accommodation, Travel, Tourism, and Related Service Supervisors

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NOC:6313
Occupation:Accommodation, Travel, Tourism, and Related Services Supervisors
Category:Sales and Service

About the job

Nature of work:

Supervisors in this group supervise and coordinate the activities of hotel accommodation service clerks, casino workers, reservation clerks and other travel and accommodations workers not elsewhere classified. They are employed by service establishments throughout the public and private sectors. Casino workers operate gaming tables, maintain slot machines, accept keno wagers, pay out winning bets and jackpots, and collect losing bets. Supervisors of gambling casino workers are included in this group.

Job duties:
Supervisors in this group perform some or all of the following duties:
  • Coordinate, assign and review the work of hotel, motel and other accommodation services clerks, casino workers, reservation clerks and other travel and accommodations workers not elsewhere classified.
  • Establish work schedules and procedures and coordinate activities with other work units or departments.
  • Resolve work-related problems and prepare and submit progress and other reports.
  • Hire and train staff in job duties, safety procedures and company policies.
  • Requisition supplies and materials.
  • Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work.
  • May perform the same duties as workers supervised.
Sample job titles:
  • airline sales and service agents supervisor
  • bell captain
  • casino section head
  • casino shift manager
  • hotel clerk supervisor
  • motel managing supervisor
  • night supervisor - hotel
  • reservations supervisor
  • tour guide supervisor
  • travel clerk supervisor
Skills:

Supervisory, organizational, leadership, and effective communications skills are essential. You must be observant, responsible, and able to enforce rules and regulations. As supervisor, you will be required to resolve problems and address the concerns of unhappy customers. Services, product lines and sales methods may change frequently. You must be prepared to keep informed and adapt to change.

Casino workers require good vision and hearing. Manual dexterity is needed to operate gambling tables and games with cards. You will need to be methodical and comfortable with simple calculations in order to ensure that all patrons are aware of and follow the rules, and to determine winners, collect bets, pay winners, and keep reports. Good communication skills are required to explain rules and ensure that patrons follow them, as well as to resolve complaints.

Job requirements:
  • Completion of secondary school is usually required.
  • Completion of college courses related to the area supervised may be required.
Other considerations:

Employment opportunities are likely to be affected by economic conditions in the area, rising as the economy improves and falling when it declines. People in these jobs should be prepared to keep up with changes in product lines and sales methods. Experience in the job supervised is usually required.
Progression to managerial positions is possible with additional training or experience.

Labour Market Information

Work Prospects:Fair

The employment outlook over the next few years for this occupational group is “average”, which indicates the chances of a qualified individual finding work is comparable to the average for all occupations in Nova Scotia. This is not a large occupation in Nova Scotia so job opportunities may not be that frequent. The number employed in this occupation is expected to grow moderately over the next few years, which will likely provide some additional opportunities for employment. With a large percent of workers being 55 years of age and older, retirements are expected to be a key contributor to employment opportunities over the coming years. Accommodation, Travel, Tourism, and Related Services Supervisors most commonly work full-time hours. Also, a fair portion of the workforce is self-employed, so having the option to "work for yourself" may appeal to some individuals’ interests/motivations.

The median employment income for 63% of Accommodation, Travel, Tourism, and Related Services Supervisors who worked full-time, year-round in 2015 was $40,814. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2016 Census)

OccupationEstimated employment in 2018Estimated change in employment between 2017 and 2019Estimated openings due to growth and retirements, 2017-2019Estimated rate of unemployment in 2018 Estimated hourly earnings in 2015 (learn more)Estimated annual earnings in 2015
Accommodation, Travel, Tourism, and Related Service Supervisors100Moderate growth45Low
Minimum: $12.75
Median: $16.00
Maximum: $30.29
Minimum:  N/A
Median: $31,209
Maximum:  N/A
Occupations in Sales and Service102,605Decline slightly5,260Moderate
Minimum: $10.70
Median: $12.50
Maximum: $21.17
Minimum: $2,949
Median: $16,629
Maximum: $45,086
Accommodation, Travel, Tourism, and Related Service SupervisorsCompared to: Occupations in Sales and Service
Percent employed full-time92%59%
Percent self-employed17%6%
Where will I likely work?
Area of EmploymentAccommodation, Travel, Tourism, and Related Service SupervisorsCompared to: All NS Occupations
% EmployedMedian Annual Income% EmployedMedian Annual Income
Southern9%x12%$30,581
Northern13%x16%$33,660
Cape Breton9%x13%$32,974
Halifax70%x47%$41,209
Annapolis ValleyN/Ax13%$32,958
What are the workers like?
AgeAccommodation, Travel, Tourism, and Related Service SupervisorsCompared to: All Sales and Service
% Employed% Employed
15-24xx
25-34x36%
35-44x29%
45-5433%x
55-6450%21%
65+xx
Median Age3837
GenderAccommodation, Travel, Tourism, and Related Service SupervisorsCompared to: Occupations in Sales and Service
% Employed% Employed
Female52%60%
Male48%40%
EducationAccommodation, Travel, Tourism, and Related Service SupervisorsCompared to: All Sales and Service
% EmployedMedian Annual Income% EmployedMedian Annual Income
Less than high school13.0%x18.8%$9,486
High school56.5%$34,19340.4%$12,982
Trades certificateN/Ax8.0%$18,797
College certificate or diploma17.4%x19.9%$19,514
University certificate or diplomaN/Ax1.6%$18,279
Bachelor's degree13.0%x10.0%$20,807
University advanced certificate or diplomaN/Ax0.5%$15,716
Master's degreeN/Ax0.8%$20,769
Doctorate8.7%x0.0%$17,318
Medicine, dentistry, veterinary, optometryN/Ax0.1%$17,368
Total100%100%
Wage Disclaimer

Hourly earnings data are from the Labour Force Survey by Statistics Canada. Data are not available for all occupations. Hourly earnings are calculated based on usual hours worked per week. This is how an annual salary, for instance, gets converted to an hourly rate. The data include full and part-time workers along with new and experienced workers. Self-employed workers are excluded.

Annual employment income data reported in the Work Prospects section, are from the 2011 National Household Survey by Statistics Canada. Much of the data (around 70%) came directly from tax records. The data relates to the year 2010 and includes total wages and salaries and net income from self-employment.

Sources

Employment Requirements & Contacts

Regulations:
No regulating bodies were found under this occupation profile
Useful contacts:
Nova Scotia Tourism Talent
2089 Maitland Street
Halifax, NS B3K 2Z8
Tel: (800) 948-4267
Fax: (902) 422-0184
jobs@tourism.ca
Nova Scotia Tourism Human Resource Sector Council
2089 Maitland Street
Halifax, NS B3K 2Z8
Tel: (902) 422-5853
Fax: (902) 422-0184
NSTHRC@tourism.ca
Travel and Tourism Research Association - Canada Chapter
Suite 600, 116 Lisgar Street
Ottawa, ON K2P 0C2
Tel: (613) 238-6378
info@ttracanada.ca
Tourism Industry Association of Nova Scotia
2089 Maitland Street
Halifax, NS B3K 2Z8
Tel: (800) 948-4267
Fax: (902) 422-0184
information_central@tourism.ca 

Training Paths & Education

Program Name:Adult high school/secondary diploma programs
Education Level:This program is typically offered at the high school level.
Program Description:
This instructional program class comprises any program that defines the prescribed requirements, specified by the appropriate jurisdiction, for the completion of and graduation from a secondary school program of academic subject matter offered for adult learners outside of the regular secondary school program. This does not include adult compensatory education programs resulting in completion of a high school equivalency certificate or diploma.
See all institutions providing this program+
Universite Sainte-Anne
Siège Social: 1695, Route 1
Pointe-de-l'Église, NS B0W 1M0
(902) 769-2114
Blanche.Theriault@usainteanne.ca
Nova Scotia Community College - Annapolis Valley Campus
50 Elliott Road
Lawrencetown, NS B0S 1M0
(902) 825-3491
avc.info@nscc.ca
Nova Scotia Community College - Cumberland Campus
PO Box 550, 1 Main Street
Springhill, NS B0M 1X0
(902) 597-3737
cumberland.info@nscc.ca
Nova Scotia Community College - Akerley Campus
21 Woodlawn Road
Dartmouth, NS B2W 2R7
(902) 491-4900
akerley.info@nscc.ca
Nova Scotia Community College - Burridge Campus
372 Pleasant Street
Yarmouth, NS B5A 2L2
(902) 742-3501
burridge.info@nscc.ca
Nova Scotia Community College - Kingstec Campus
236 Belcher Street
Kentville, NS B4N 0A6
(902) 678-7341
kingstec.info@nscc.ca
Nova Scotia Community College - Lunenburg Campus
75 High Street
Bridgewater, NS B4V 1V8
(902) 543-4608
lunenburg.info@nscc.ca
Nova Scotia Community College - Institute of Technology Campus
5685 Leeds Street
Halifax, NS B3K 2T3
(902) 491-6722
it.info@nscc.ca
Nova Scotia Community College - Pictou Campus & School of Fisheries
PO Box 820, 39 Acadia Avenue
Stellarton, NS B0K 1S0
(902) 752-2002
pictou.info@nscc.ca
Nova Scotia Community College - Shelburne Campus
PO Box 760, 1575 Lake Road
Shelburne, NS B0T 1W0
(902) 875-8640
shelburne.info@nscc.ca
Nova Scotia Community College - Strait Area Campus & Nautical Institute
226 Reeves Street
Port Hawkesbury, NS B9A 2A2
(902) 625-2380
strait.info@nscc.ca
Nova Scotia Community College - Marconi Campus
PO Box 1042, 1240 Grand Lake Road
Sydney, NS B1P 6J7
(902) 563-2450
marconi.info@nscc.ca
Nova Scotia Community College - Truro Campus
36 Arthur Street
Truro, NS B2N 1X5
(902) 893-5385
truro.info@nscc.ca
Program Name:Hospitality administration/management - General
Education Level:This program is typically offered at the college or university level.
Program Description:
This instructional program class comprises any program that prepares individuals to serve as general managers and directors of hospitality operations on a system-wide basis, including both travel arrangements and promotion and the provision of traveller facilities. These programs include courses in principles of operations in the travel and tourism, hotel and lodging facilities, food services, and recreation facilities industries; hospitality marketing strategies; hospitality planning; management and coordination of franchise and unit operations; business management; accounting and financial management; hospitality transportation and logistics; and hospitality industry policies and regulations.
See all institutions providing this program+
Mount Saint Vincent University
166 Bedford Highway
Halifax, NS B3M 2J6
(902) 457-6117
admissions@msvu.ca
Cape Breton University
PO Box 5300 1250 Grand Lake Road
Sydney, NS B1P 6L2
(888) 959-9995
registrar@cbu.ca
Program Name:Hotel, motel, and restaurant management
Education Level:This program is typically offered at the trades/college level.
Program Description:
This instructional program class comprises any instructional program that prepares individuals to manage operations and facilities that provide food and/or lodging services to the traveling public. These programs include courses in hospitality industry principles; supplies purchasing, storage, and control; hotel and restaurant facilities design and planning; hospitality industry law; personnel management and labour relations; financial management; facilities management; marketing and sale promotion strategies; convention and event management; front desk operations; and applications to specific types of hotel, motel, and/or restaurant operations.
See all institutions providing this program+
Nova Scotia Community College - Akerley Campus
21 Woodlawn Road
Dartmouth, NS B2W 2R7
(902) 491-4900
akerley.info@nscc.ca
Program Name:Meeting and event planning
Education Level:This program is typically offered at the trades/college level.
Program Description:
This instructional program class comprises any program that prepares individuals to plan, budget, and implement conferences, meetings, and other special events in the public or private sectors. These programs include courses in principles of meeting and event planning; special event management; budgets and finance; site selection; contracts, vendors, and negotiations; marketing and promotions; food and beverage management; audio-visual basics and meeting technology; and hospitality law.
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DaVinci College of Art and Design NS Ltd.
1577 Barrington Street
Halifax, NS B3J 1Z7
(902) 429-1847
Program Name:Tourism and travel services management
Education Level:This program is typically offered at the college or university level.
Program Description:
This instructional program class comprises any program that prepares individuals to manage travel-related enterprises and related convention and/or tour services. These programs include courses in travel agency management, tour arranging and planning, convention and event planning, travel industry operations and procedures, tourism marketing and promotion strategies, travel counselling, travel industry law, international and domestic operations, and travel and tourism policy.
See all institutions providing this program+
Eastern College - Halifax
6940 Mumford Road, Suite 111
Halifax, NS B3L 0B7
(902) 423-3933
Success College
800 Sackville Drive
Lower Sackville, NS B4E 1R8
(902) 865-8283
Nova Scotia Community College - Akerley Campus
21 Woodlawn Road
Dartmouth, NS B2W 2R7
(902) 491-4900
akerley.info@nscc.ca
Nova Scotia Community College - Kingstec Campus
236 Belcher Street
Kentville, NS B4N 0A6
(902) 678-7341
kingstec.info@nscc.ca
Additional resources:

There are no additional resources for this occupation.