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Maîtres d'hôtel and Hosts/Hostesses

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NOC:6511
Occupation:Maîtres d'hôtel and Hosts/Hostesses
Category:Sales and Service

About the job

Nature of work:

Maîtres d'hôtel and hosts/hostesses greet patrons and escort them to tables, and supervise and coordinate the activities of food and beverage servers. They are employed in restaurants, hotel dining rooms, private clubs, cocktail lounges and similar establishments.

Job duties:
Maîtres d'hôtel and hosts/hostesses perform some or all of the following duties:
  • Receive and record patrons' reservations and assign tables.
  • Greet patrons at entrance of dining room, restaurant, or lounge and escort them to tables or other seating areas.
  • Speak with patrons to ensure satisfaction with food and service, and attend to complaints.
  • Order necessary dining room supplies and equipment.
  • Inspect dining and serving areas and equipment.
  • Supervise and coordinate activities of food and beverage servers and other serving staff.
  • Accept payment from patrons for food and beverage.
  • Maintain financial statements and records and ensure safe-keeping.
  • Prepare work schedules and payrolls.
  • Interview candidates for food and beverage server positions and train new employees.
  • May be responsible for marketing and advertising the dining establishment.
Sample job titles:
  • dining room host/hostess
  • food service host/hostess
  • maître d'
  • restaurant host/hostess
Skills:

To work in these jobs, you should be friendly, well-spoken, well-groomed, and enthusiastic about the service. Good organizational and mathematical skills are necessary. You must be pleasant to both your customers and co-workers, even when working under pressure. Maîtres d'hôtel and hosts/hostesses are on their feet most of the time requiring physical fitness and stamina. For some positions, knowledge of a second language is an asset.

Job requirements:
  • Completion of secondary school is usually required.
  • Several weeks of on-the-job training are usually required.
Other considerations:

These jobs are heavily influenced by tourism activity; therefore, employment levels tend to vary throughout the year and peak in the summer months. Also, many job openings are created each year as workers in these positions change jobs. However, due to the limited entry requirements, there are often many people available to fill these positions. They may work 40 hours or more per week, and many are expected to work evenings, weekends, and holidays. Maîtres d'hôtel require experience as a formal or captain waiter/waitress or other food service experience.

Labour Market Information

Work Prospects:Fair

The employment outlook over the next few years for this occupational group is “average”, which indicates the chances of a qualified individual finding work is comparable to the average for all occupations in Nova Scotia. This is a moderate sized occupation in Nova Scotia so some job opportunities may occur through turnover. The number employed in this occupation is expected to grow significantly over the next few years, which will provide additional opportunities for employment. With a large percent of workers being 55 years of age and older, retirements are expected to be a key contributor to employment opportunities over the coming years. Maîtres d'hôtel and Hosts/Hostesses most commonly work part-time hours. Furthermore, the jobs may either be permanent or temporary positions, as both are common. With employment conditions being somewhat seasonal, periods of downtime or layoff throughout the year affect some workers.

The median employment income for 10% of Maîtres d'hôtel and Hosts/Hostesses who worked full-time, year-round in 2015 was $22,009. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2016 Census)

OccupationEstimated employment in 2018Estimated change in employment between 2017 and 2019Estimated openings due to growth and retirements, 2017-2019Estimated rate of unemployment in 2018 Estimated hourly earnings in 2015 (learn more)Estimated annual earnings in 2015
Maîtres d'hôtel and Hosts/Hostesses445Strong growth80Moderate
Minimum: $11.00
Median: $12.50
Maximum: $17.00
Minimum: $1,750
Median: $7,170
Maximum: $19,038
Occupations in Sales and Service102,605Decline slightly5,260Moderate
Minimum: $10.70
Median: $12.50
Maximum: $21.17
Minimum: $2,949
Median: $16,629
Maximum: $45,086
Maîtres d'hôtel and Hosts/HostessesCompared to: Occupations in Sales and Service
Percent employed full-time24%59%
Percent self-employed1%6%
Where will I likely work?
Area of EmploymentMaîtres d'hôtel and Hosts/HostessesCompared to: All NS Occupations
% EmployedMedian Annual Income% EmployedMedian Annual Income
Southern10%x12%$30,581
Northern13%x16%$33,660
Cape Breton12%x13%$32,974
Halifax63%$9,29847%$41,209
Annapolis Valley2%x13%$32,958
What are the workers like?
AgeMaîtres d'hôtel and Hosts/HostessesCompared to: All Sales and Service
% Employed% Employed
15-2475%x
25-348%36%
35-44N/A29%
45-548%x
55-644%21%
65+4%x
Median Age2137
GenderMaîtres d'hôtel and Hosts/HostessesCompared to: Occupations in Sales and Service
% Employed% Employed
Female89%60%
Male11%40%
EducationMaîtres d'hôtel and Hosts/HostessesCompared to: All Sales and Service
% EmployedMedian Annual Income% EmployedMedian Annual Income
Less than high school26.6%$6,97118.8%$9,486
High school52.3%$10,75840.4%$12,982
Trades certificate1.8%$14,8638.0%$18,797
College certificate or diploma6.4%$14,72419.9%$19,514
University certificate or diplomax$11,0031.6%$18,279
Bachelor's degree11.9%$11,58010.0%$20,807
University advanced certificate or diplomax$12,3580.5%$15,716
Master's degreex$5,5590.8%$20,769
Doctoratexx0.0%$17,318
Medicine, dentistry, veterinary, optometryxx0.1%$17,368
Total100%100%
Wage Disclaimer

Hourly earnings data are from the Labour Force Survey by Statistics Canada. Data are not available for all occupations. Hourly earnings are calculated based on usual hours worked per week. This is how an annual salary, for instance, gets converted to an hourly rate. The data include full and part-time workers along with new and experienced workers. Self-employed workers are excluded.

Annual employment income data reported in the Work Prospects section, are from the 2011 National Household Survey by Statistics Canada. Much of the data (around 70%) came directly from tax records. The data relates to the year 2010 and includes total wages and salaries and net income from self-employment.

Sources

Employment Requirements & Contacts

Regulations:
No regulating bodies were found under this occupation profile
Useful contacts:
Restaurant Association of Nova Scotia
2830 Agricola Street Unit 1
Halifax, NS B3K 4E4
Tel: (800) 665-3463
Fax: (902) 429-0659
admin@rans.ca
Nova Scotia Tourism Talent
2089 Maitland Street
Halifax, NS B3K 2Z8
Tel: (800) 948-4267
Fax: (902) 422-0184
jobs@tourism.ca
Nova Scotia Tourism Human Resource Sector Council
2089 Maitland Street
Halifax, NS B3K 2Z8
Tel: (902) 422-5853
Fax: (902) 422-0184
NSTHRC@tourism.ca

Training Paths & Education

Program Name:Adult high school/secondary diploma programs
Education Level:This program is typically offered at the high school level.
Program Description:
This instructional program class comprises any program that defines the prescribed requirements, specified by the appropriate jurisdiction, for the completion of and graduation from a secondary school program of academic subject matter offered for adult learners outside of the regular secondary school program. This does not include adult compensatory education programs resulting in completion of a high school equivalency certificate or diploma.
See all institutions providing this program+
Universite Sainte-Anne
Siège Social: 1695, Route 1
Pointe-de-l'Église, NS B0W 1M0
(902) 769-2114
Blanche.Theriault@usainteanne.ca
Nova Scotia Community College - Annapolis Valley Campus
50 Elliott Road
Lawrencetown, NS B0S 1M0
(902) 825-3491
avc.info@nscc.ca
Nova Scotia Community College - Cumberland Campus
PO Box 550, 1 Main Street
Springhill, NS B0M 1X0
(902) 597-3737
cumberland.info@nscc.ca
Nova Scotia Community College - Akerley Campus
21 Woodlawn Road
Dartmouth, NS B2W 2R7
(902) 491-4900
akerley.info@nscc.ca
Nova Scotia Community College - Burridge Campus
372 Pleasant Street
Yarmouth, NS B5A 2L2
(902) 742-3501
burridge.info@nscc.ca
Nova Scotia Community College - Kingstec Campus
236 Belcher Street
Kentville, NS B4N 0A6
(902) 678-7341
kingstec.info@nscc.ca
Nova Scotia Community College - Lunenburg Campus
75 High Street
Bridgewater, NS B4V 1V8
(902) 543-4608
lunenburg.info@nscc.ca
Nova Scotia Community College - Institute of Technology Campus
5685 Leeds Street
Halifax, NS B3K 2T3
(902) 491-6722
it.info@nscc.ca
Nova Scotia Community College - Pictou Campus & School of Fisheries
PO Box 820, 39 Acadia Avenue
Stellarton, NS B0K 1S0
(902) 752-2002
pictou.info@nscc.ca
Nova Scotia Community College - Shelburne Campus
PO Box 760, 1575 Lake Road
Shelburne, NS B0T 1W0
(902) 875-8640
shelburne.info@nscc.ca
Nova Scotia Community College - Strait Area Campus & Nautical Institute
226 Reeves Street
Port Hawkesbury, NS B9A 2A2
(902) 625-2380
strait.info@nscc.ca
Nova Scotia Community College - Marconi Campus
PO Box 1042, 1240 Grand Lake Road
Sydney, NS B1P 6J7
(902) 563-2450
marconi.info@nscc.ca
Nova Scotia Community College - Truro Campus
36 Arthur Street
Truro, NS B2N 1X5
(902) 893-5385
truro.info@nscc.ca
Additional resources:

There are no additional resources for this occupation.