careers.novascotia.ca

Hotel Front Desk Clerks

print
NOC:6525
Occupation:Hotel Front Desk Clerks
Category:Sales and Service

About the job

Nature of work:

Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services. They are employed by hotels, motels and resorts.

Job duties:
Hotel front desk clerks perform some or all of the following duties:
  • Maintain an inventory of vacancies, reservations and room assignments.
  • Register arriving guests and assign rooms.
  • Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints.
  • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems.
  • Present statements of charges to departing guests and receive payment.
Sample job titles:
  • guest service representative
  • hotel clerk
  • hotel concierge
  • hotel front desk clerk
  • hotel night auditor
  • hotel receptionist
  • night auditor - hotel
  • reception clerk - hotel
  • reservations clerk - hotel
Skills:

For this type of work, you should be poised, organized, tactful, and patient. Interpersonal skills and the ability to deal comfortably with strangers are important. You should be resourceful and able to handle the unexpected. Good communication skills are also necessary. Knowledge of both official languages and an additional language may be required.

Job requirements:
  • Completion of secondary school or equivalent is usually required.
  • Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management may be required.
  • Guest service trade certification is available, but voluntary, through the Nova Scotia Tourism Human Resource Council.
Other considerations:

Many of these jobs are heavily influenced by tourism activity in Nova Scotia; therefore, employment levels tend to vary throughout the year and peak in the summer months. Also, general economic conditions will have an impact on the level of business and pleasure travel undertaken by Nova Scotians. Therefore, employment levels will vary from year to year in many of these jobs. Progression to senior positions such as accommodations manager is possible with additional training and experience.

Labour Market Information

Work Prospects:Fair

The employment outlook over the next few years for this occupational group is “average”, which indicates the chances of a qualified individual finding work is comparable to the average for all occupations in Nova Scotia. This is a moderate sized occupation in Nova Scotia so some job opportunities may occur through turnover. The number employed in this occupation is expected to decline moderately over the next few years, which will likely limit the number of new opportunities available. With a large percent of workers being 55 years of age and older, retirements are expected to be a key contributor to employment opportunities over the coming years. Hotel Front Desk Clerks most commonly work full-time hours. Furthermore, the jobs may either be permanent or temporary positions, as both are common. With employment conditions being seasonal in nature, periods of downtime or layoff throughout the year are fairly common.

The median employment income for 38% of Hotel Front Desk Clerks who worked full-time, year-round in 2015 was $26,113. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2016 Census)

OccupationEstimated employment in 2018Estimated change in employment between 2017 and 2019Estimated openings due to growth and retirements, 2017-2019Estimated rate of unemployment in 2018 Estimated hourly earnings in 2015 (learn more)Estimated annual earnings in 2015
Hotel Front Desk Clerks540decline5High
Minimum: $11.00
Median: $12.82
Maximum: $15.00
Minimum: $5,812
Median: $15,605
Maximum: $30,804
Occupations in Sales and Service102,605Decline slightly5,260Moderate
Minimum: $10.70
Median: $12.50
Maximum: $21.17
Minimum: $2,949
Median: $16,629
Maximum: $45,086
Hotel Front Desk ClerksCompared to: Occupations in Sales and Service
Percent employed full-time77%59%
Percent self-employed1%6%
Where will I likely work?
Area of EmploymentHotel Front Desk ClerksCompared to: All NS Occupations
% EmployedMedian Annual Income% EmployedMedian Annual Income
Southern12%$19,20412%$30,581
Northern17%x16%$33,660
Cape Breton17%$10,07913%$32,974
Halifax44%$20,20047%$41,209
Annapolis Valley10%x13%$32,958
What are the workers like?
AgeHotel Front Desk ClerksCompared to: All Sales and Service
% Employed% Employed
15-2415%x
25-3429%36%
35-4421%29%
45-5420%x
55-6411%21%
65+5%x
Median Age3437
GenderHotel Front Desk ClerksCompared to: Occupations in Sales and Service
% Employed% Employed
Female76%60%
Male24%40%
EducationHotel Front Desk ClerksCompared to: All Sales and Service
% EmployedMedian Annual Income% EmployedMedian Annual Income
Less than high school4.7%x18.8%$9,486
High school36.9%x40.4%$12,982
Trades certificate4.0%x8.0%$18,797
College certificate or diploma30.9%x19.9%$19,514
University certificate or diploma2.7%x1.6%$18,279
Bachelor's degree18.8%x10.0%$20,807
University advanced certificate or diplomaxx0.5%$15,716
Master's degreexx0.8%$20,769
Doctorate1.3%x0.0%$17,318
Medicine, dentistry, veterinary, optometryxx0.1%$17,368
Total100%100%
Wage Disclaimer

Hourly earnings data are from the Labour Force Survey by Statistics Canada. Data are not available for all occupations. Hourly earnings are calculated based on usual hours worked per week. This is how an annual salary, for instance, gets converted to an hourly rate. The data include full and part-time workers along with new and experienced workers. Self-employed workers are excluded.

Annual employment income data reported in the Work Prospects section, are from the 2011 National Household Survey by Statistics Canada. Much of the data (around 70%) came directly from tax records. The data relates to the year 2010 and includes total wages and salaries and net income from self-employment.

Sources

Employment Requirements & Contacts

Regulations:
No regulating bodies were found under this occupation profile
Useful contacts:
Nova Scotia Tourism Talent
2089 Maitland Street
Halifax, NS B3K 2Z8
Tel: (800) 948-4267
Fax: (902) 422-0184
jobs@tourism.ca
Nova Scotia Tourism Human Resource Sector Council
2089 Maitland Street
Halifax, NS B3K 2Z8
Tel: (902) 422-5853
Fax: (902) 422-0184
NSTHRC@tourism.ca
Hotel Association of Canada
130 Albert Street, Suite 1206 
Ottawa, ON B3J 2P8
Tel: (613) 237-7149
Fax: (613) 237-8928
info@hotelassociation.ca

Training Paths & Education

Program Name:Adult high school/secondary diploma programs
Education Level:This program is typically offered at the high school level.
Program Description:
This instructional program class comprises any program that defines the prescribed requirements, specified by the appropriate jurisdiction, for the completion of and graduation from a secondary school program of academic subject matter offered for adult learners outside of the regular secondary school program. This does not include adult compensatory education programs resulting in completion of a high school equivalency certificate or diploma.
See all institutions providing this program+
Universite Sainte-Anne
Siège Social: 1695, Route 1
Pointe-de-l'Église, NS B0W 1M0
(902) 769-2114
Blanche.Theriault@usainteanne.ca
Nova Scotia Community College - Annapolis Valley Campus
50 Elliott Road
Lawrencetown, NS B0S 1M0
(902) 825-3491
avc.info@nscc.ca
Nova Scotia Community College - Cumberland Campus
PO Box 550, 1 Main Street
Springhill, NS B0M 1X0
(902) 597-3737
cumberland.info@nscc.ca
Nova Scotia Community College - Akerley Campus
21 Woodlawn Road
Dartmouth, NS B2W 2R7
(902) 491-4900
akerley.info@nscc.ca
Nova Scotia Community College - Burridge Campus
372 Pleasant Street
Yarmouth, NS B5A 2L2
(902) 742-3501
burridge.info@nscc.ca
Nova Scotia Community College - Kingstec Campus
236 Belcher Street
Kentville, NS B4N 0A6
(902) 678-7341
kingstec.info@nscc.ca
Nova Scotia Community College - Lunenburg Campus
75 High Street
Bridgewater, NS B4V 1V8
(902) 543-4608
lunenburg.info@nscc.ca
Nova Scotia Community College - Institute of Technology Campus
5685 Leeds Street
Halifax, NS B3K 2T3
(902) 491-6722
it.info@nscc.ca
Nova Scotia Community College - Pictou Campus & School of Fisheries
PO Box 820, 39 Acadia Avenue
Stellarton, NS B0K 1S0
(902) 752-2002
pictou.info@nscc.ca
Nova Scotia Community College - Shelburne Campus
PO Box 760, 1575 Lake Road
Shelburne, NS B0T 1W0
(902) 875-8640
shelburne.info@nscc.ca
Nova Scotia Community College - Strait Area Campus & Nautical Institute
226 Reeves Street
Port Hawkesbury, NS B9A 2A2
(902) 625-2380
strait.info@nscc.ca
Nova Scotia Community College - Marconi Campus
PO Box 1042, 1240 Grand Lake Road
Sydney, NS B1P 6J7
(902) 563-2450
marconi.info@nscc.ca
Nova Scotia Community College - Truro Campus
36 Arthur Street
Truro, NS B2N 1X5
(902) 893-5385
truro.info@nscc.ca
Program Name:Hospitality administration/management - General
Education Level:This program is typically offered at the college or university level.
Program Description:
This instructional program class comprises any program that prepares individuals to serve as general managers and directors of hospitality operations on a system-wide basis, including both travel arrangements and promotion and the provision of traveller facilities. These programs include courses in principles of operations in the travel and tourism, hotel and lodging facilities, food services, and recreation facilities industries; hospitality marketing strategies; hospitality planning; management and coordination of franchise and unit operations; business management; accounting and financial management; hospitality transportation and logistics; and hospitality industry policies and regulations.
See all institutions providing this program+
Mount Saint Vincent University
166 Bedford Highway
Halifax, NS B3M 2J6
(902) 457-6117
admissions@msvu.ca
Cape Breton University
PO Box 5300 1250 Grand Lake Road
Sydney, NS B1P 6L2
(888) 959-9995
registrar@cbu.ca
Program Name:Hotel, motel, and restaurant management
Education Level:This program is typically offered at the trades/college level.
Program Description:
This instructional program class comprises any instructional program that prepares individuals to manage operations and facilities that provide food and/or lodging services to the traveling public. These programs include courses in hospitality industry principles; supplies purchasing, storage, and control; hotel and restaurant facilities design and planning; hospitality industry law; personnel management and labour relations; financial management; facilities management; marketing and sale promotion strategies; convention and event management; front desk operations; and applications to specific types of hotel, motel, and/or restaurant operations.
See all institutions providing this program+
Nova Scotia Community College - Akerley Campus
21 Woodlawn Road
Dartmouth, NS B2W 2R7
(902) 491-4900
akerley.info@nscc.ca
Program Name:Tourism and travel services management
Education Level:This program is typically offered at the college or university level.
Program Description:
This instructional program class comprises any program that prepares individuals to manage travel-related enterprises and related convention and/or tour services. These programs include courses in travel agency management, tour arranging and planning, convention and event planning, travel industry operations and procedures, tourism marketing and promotion strategies, travel counselling, travel industry law, international and domestic operations, and travel and tourism policy.
See all institutions providing this program+
Eastern College - Halifax
6940 Mumford Road, Suite 111
Halifax, NS B3L 0B7
(902) 423-3933
Success College
800 Sackville Drive
Lower Sackville, NS B4E 1R8
(902) 865-8283
Nova Scotia Community College - Akerley Campus
21 Woodlawn Road
Dartmouth, NS B2W 2R7
(902) 491-4900
akerley.info@nscc.ca
Nova Scotia Community College - Kingstec Campus
236 Belcher Street
Kentville, NS B4N 0A6
(902) 678-7341
kingstec.info@nscc.ca
Additional resources:

There are no additional resources for this occupation.