Support Workers in Accommodation, Travel, and Amusement Services

Occupation:Accommodation, Travel, and Amusement Services Support Workers
Category:Sales and Service

About the job

Nature of work:

Support workers in accommodation, travel and facilities set-up services include workers who carry hotel guests' luggage and escort guests to their rooms, carry travellers' luggage at airports, in railway stations and aboard ships, clean and maintain public areas and passengers' rooms aboard ships and trains, and set up rooms and associated furnishings, commercial displays, exhibits, equipment and booths in facilities and establishments. They are employed by hotels, conference centres, retail establishments, passenger transport companies and throughout the private and public sectors.

This group includes amusement jobs such as operators of amusement rides, games and other attractions, and attendants in amusement, recreation and sports facilities who assist patrons, collect tickets and fees and supervise the use of recreational and sports equipment. They are employed by amusement parks, fairs, exhibitions, carnivals, arenas, billiard parlours, bowling alleys, golf courses, ski centres, tennis clubs, campgrounds and other recreational and sports facilities.

Job duties:
The following is a summary of main duties for some jobs in this group:
  • Guest service attendants carry luggage for hotel guests, escort incoming guests to their rooms, check rooms to ensure they are in order, offer information regarding features of rooms, services of hotel and points of interest, assist guests with special needs, attend to group arrivals and departures, receive and deliver items and messages for guests, handle guest complaints and requests, and maintain luggage storage areas.
  • Baggage porters convey travellers' luggage at railway stations and airports by hand or hand truck and arrange for ground transportation.
  • Ship attendants serve food and beverages, clean cabins, make beds, wash dishes and carry luggage for passengers aboard ships.
  • Train service attendants set and clear tables in dining cars, serve food and beverages, clean sleeping cars, maintain washroom supplies and ensure customer satisfaction and comfort.
  • Facilities workers set-up, install, reconfigure, relocate and dismantle temporary partitions and furnishings of rooms, assemble, rotate and disassemble window displays, showcases and signage according to floor plans or instructions, assist with installation of audiovisual equipment and help in resolving problems during use and may perform minor repairs on installations and routine maintenance of audiovisual equipment.
Amusement attraction operators perform some or all of the following duties:
  • Drive trucks, vans and other vehicles to transport amusement rides, games and other attractions to amusement attraction sites.
  • Set up rides, fun houses, game concessions and other amusement attractions.
  • Perform routine maintenance and safety inspections of attraction equipment.
  • Operate rides and other attractions, oversee game activities and ensure safety of participants.
  • May sell tickets.
Attendants in amusement, recreation and sport perform some or all of the following duties:
  • Collect tickets and fees, and rent or sell sports and accessory equipment.
  • Schedule the use of recreational facilities such as golf courses, tennis courts, bowling alleys, fitness clubs, campgrounds and other similar facilities.
  • Operate recreational facility equipment such as ski lifts, ice rink equipment and snow making machines.
  • Assist patrons on and off ski lifts and amusement park rides, secure and release safety belts and bars and monitor equipment to detect wear and damage.
  • Clean and maintain recreational facilities and grounds.
Sample job titles:
  • amusement ride attendant
  • baggage handler
  • banquet porter
  • bellhop
  • hotel guest services attendant
  • luggage attendant
  • recreation park attendant
  • recreational facility attendant
  • train service attendant
  • zamboni driver

To work in these jobs, you should have good health, physical stamina, and manual dexterity. You must also be able to work on your own and carry out instructions given by a supervisor. Workers are often expected to work evenings, weekends, and holidays.

Job requirements:
  • Some secondary school education may be required.
  • On-the-job training is usually provided.
Other considerations:

Work in these jobs tends to be seasonal, with employment levels peaking in the summer months.

Labour Market Information

Work Prospects:Fair

The employment outlook over the next few years for this occupational group is “average”, which indicates the chances of a qualified individual finding work is comparable to the average for all occupations in Nova Scotia. This is a fairly large occupation in Nova Scotia so job opportunities occur fairly regularly. The number employed in this occupation is expected to grow slightly over the next few years, which should provide some additional opportunities for employment. With a large percent of workers being 55 years of age and older, retirements are expected to be a key contributor to employment opportunities over the coming years. Accommodation, Travel, and Amusement Services Support Workers may either be working full-time or part-time hours. Furthermore, the jobs are typically permanent positions.

The median employment income for 17% of Accommodation, Travel, and Amusement Services Support Workers who worked full-time, year-round in 2015 was $36,638. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2016 Census)

OccupationEstimated employment in 2018Estimated change in employment between 2017 and 2019Estimated openings due to growth and retirements, 2017-2019Estimated rate of unemployment in 2018 Estimated hourly earnings in 2015 (learn more)Estimated annual earnings in 2015
Support Workers in Accommodation, Travel, and Amusement Services710Weak growth40Moderate
Minimum: $11.00
Median: $12.75
Maximum: $21.00
Minimum: $1,749
Median: $10,443
Maximum: $38,146
Occupations in Sales and Service102,605Decline slightly5,260Moderate
Minimum: $10.70
Median: $12.50
Maximum: $21.17
Minimum: $2,949
Median: $16,629
Maximum: $45,086
Support Workers in Accommodation, Travel, and Amusement ServicesCompared to: Occupations in Sales and Service
Percent employed full-time57%59%
Percent self-employed7%6%
Where will I likely work?
Area of EmploymentSupport Workers in Accommodation, Travel, and Amusement ServicesCompared to: All NS Occupations
% EmployedMedian Annual Income% EmployedMedian Annual Income
Cape Breton16%$22,11413%$32,974
Annapolis Valley12%$12,26013%$32,958
What are the workers like?
AgeSupport Workers in Accommodation, Travel, and Amusement ServicesCompared to: All Sales and Service
% Employed% Employed
Median Age3037
GenderSupport Workers in Accommodation, Travel, and Amusement ServicesCompared to: Occupations in Sales and Service
% Employed% Employed
EducationSupport Workers in Accommodation, Travel, and Amusement ServicesCompared to: All Sales and Service
% EmployedMedian Annual Income% EmployedMedian Annual Income
Less than high school24.8%$6,28518.8%$9,486
High school33.7%$11,23540.4%$12,982
Trades certificate8.1%$14,5638.0%$18,797
College certificate or diploma20.3%$15,44019.9%$19,514
University certificate or diploma2.0%$14,3711.6%$18,279
Bachelor's degree10.6%$13,34610.0%$20,807
University advanced certificate or diplomaN/Ax0.5%$15,716
Master's degreeN/A$14,3680.8%$20,769
Medicine, dentistry, veterinary, optometryN/Ax0.1%$17,368
Wage Disclaimer

Hourly earnings data are from the Labour Force Survey by Statistics Canada. Data are not available for all occupations. Hourly earnings are calculated based on usual hours worked per week. This is how an annual salary, for instance, gets converted to an hourly rate. The data include full and part-time workers along with new and experienced workers. Self-employed workers are excluded.

Annual employment income data reported in the Work Prospects section, are from the 2011 National Household Survey by Statistics Canada. Much of the data (around 70%) came directly from tax records. The data relates to the year 2010 and includes total wages and salaries and net income from self-employment.


Employment Requirements & Contacts

No regulating bodies were found under this occupation profile
Useful contacts:
Nova Scotia Tourism Talent
2089 Maitland Street
Halifax, NS B3K 2Z8
Tel: (800) 948-4267
Fax: (902) 422-0184
Nova Scotia Tourism Human Resource Sector Council
2089 Maitland Street
Halifax, NS B3K 2Z8
Tel: (902) 422-5853
Fax: (902) 422-0184

Training Paths & Education

Program Name:Adult high school/secondary diploma programs
Education Level:This program is typically offered at the high school level.
Program Description:
This instructional program class comprises any program that defines the prescribed requirements, specified by the appropriate jurisdiction, for the completion of and graduation from a secondary school program of academic subject matter offered for adult learners outside of the regular secondary school program. This does not include adult compensatory education programs resulting in completion of a high school equivalency certificate or diploma.
See all institutions providing this program+
Universite Sainte-Anne
Siège Social: 1695, Route 1
Pointe-de-l'Église, NS B0W 1M0
(902) 769-2114
Nova Scotia Community College - Annapolis Valley Campus
50 Elliott Road
Lawrencetown, NS B0S 1M0
(902) 825-3491
Nova Scotia Community College - Cumberland Campus
PO Box 550, 1 Main Street
Springhill, NS B0M 1X0
(902) 597-3737
Nova Scotia Community College - Akerley Campus
21 Woodlawn Road
Dartmouth, NS B2W 2R7
(902) 491-4900
Nova Scotia Community College - Burridge Campus
372 Pleasant Street
Yarmouth, NS B5A 2L2
(902) 742-3501
Nova Scotia Community College - Kingstec Campus
236 Belcher Street
Kentville, NS B4N 0A6
(902) 678-7341
Nova Scotia Community College - Lunenburg Campus
75 High Street
Bridgewater, NS B4V 1V8
(902) 543-4608
Nova Scotia Community College - Institute of Technology Campus
5685 Leeds Street
Halifax, NS B3K 2T3
(902) 491-6722
Nova Scotia Community College - Pictou Campus & School of Fisheries
PO Box 820, 39 Acadia Avenue
Stellarton, NS B0K 1S0
(902) 752-2002
Nova Scotia Community College - Shelburne Campus
PO Box 760, 1575 Lake Road
Shelburne, NS B0T 1W0
(902) 875-8640
Nova Scotia Community College - Strait Area Campus & Nautical Institute
226 Reeves Street
Port Hawkesbury, NS B9A 2A2
(902) 625-2380
Nova Scotia Community College - Marconi Campus
PO Box 1042, 1240 Grand Lake Road
Sydney, NS B1P 6J7
(902) 563-2450
Nova Scotia Community College - Truro Campus
36 Arthur Street
Truro, NS B2N 1X5
(902) 893-5385
Additional resources:

There are no additional resources for this occupation.