careers.novascotia.ca

General Office Support Workers

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NOC:1411,1415,1416
Occupation:General Office Workers (Excluding Receptionists)
Category:Business, Finance, and Administration

About the job

Nature of work:

General office workers are involved in performing general clerical and typing duties according to established procedures. Personnel clerks assist personnel officers and human resources specialists. They are employed in personnel departments throughout the private and public sectors. Court clerks call court to order, prepare records of court proceedings, and maintain exhibits. Court clerks are employed by federal, provincial and municipal courts.

Job duties:
General office support workers perform some or all of the following duties:
  • Prepare correspondence, reports, statements, forms, presentations, applications and other documents from notes or Dictaphone.
  • Respond to telephone, in person or electronic enquiries or forward to appropriate person.
  • Provide general information to staff, clients and the public regarding company or program rules, regulations and procedures.
  • Photocopy and collate documents for distribution, mailing and filing.
  • Sort and file documents according to established filing systems, locate and retrieve documents from files as requested and maintain records of filed and removed materials.
  • Maintain and prepare reports from manual or electronic files, inventories, mailing lists and databases.
  • Process incoming and outgoing mail, manually or electronically.
  • Send and receive messages and documents using fax machine or electronic mail.
  • Assist with administrative procedures such as budget submissions, contracts administration and work schedules.
  • Maintain inventory of office supplies, order supplies as required and arrange for servicing of office equipment.
  • May perform basic bookkeeping tasks such as preparing invoices and bank deposits.
  • May sort, process and verify receipts, expenditures, forms and other documents.
  • May organize the flow of work for other office support workers.
Personnel clerks perform some or all of the following duties:
  • Process, verify and register documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations and classifications.
  • Maintain and update manual and computerized filing and registration systems, and compile and prepare reports and documents relating to personnel activities.
  • Respond to telephone and written enquiries from staff and the general public regarding personnel matters.
  • Arrange for advertising or posting of job vacancies, assist in screening and rating of job applicants, and conduct reference checks.
  • Administer and score employment tests, such as keyboarding and proofreading tests.
  • Arrange for in-house and external training activities.
Court clerks perform some or all of the following duties:
  • Call courts of law to order; read charges; take pleas from defendants; swear in witnesses and perform other clerical functions in the courtrooms.
  • Prepare court files, court dockets and other documents.
  • Record main court proceedings, including pleas, names of witnesses, dates, times and rulings.
  • Manage care and custody of court exhibits.
  • Prepare documents for and participate in jury selection.
  • Update and maintain court office paper and electronic indexes and files on actions taken by court or in response to court decisions.
  • Receive, disburse and account for fines, fees and trust monies.
  • Assist the public in court offices.
Sample job titles:
  • court clerk
  • human resources assistant
  • judicial clerk
  • office assistant
  • office clerk
  • personnel clerk
  • records clerk
  • staffing assistant
  • training clerk
  • typist
  • ward clerk - hospital
Skills:

Good communication and interpersonal skills are important, along with a willingness to learn and adapt to continually changing equipment and software. Your work must be accurate, and you should enjoy repetitive tasks. Familiarity with computer software and other office equipment is needed. You should also be cooperative and able to work as part of a team.

Job requirements:
  • Completion of secondary school is usually required.
  • Completion of secondary school or college business or commercial courses is usually required.
Other considerations:

The widespread application of computer technology to the duties performed by many clerks means that a solid foundation in computer skills is often necessary for entry into these jobs. As well, workers should be able to adapt to changes in technology. Some clerical experience may be required and on-the-job training may also be provided. Progression to supervisory, office management or officer level is possible with experience and additional training.

Labour Market Information

Work Prospects:Fair

The employment outlook over the next few years for this occupational group is “average”, which indicates the chances of a qualified individual finding work is comparable to the average for all occupations in Nova Scotia. This is a fairly large occupation in Nova Scotia so job opportunities occur fairly regularly. The number employed in this occupation is expected to decline moderately over the next few years, which will likely limit the number of new opportunities available. With a large percent of workers being 55 years of age and older, retirements are expected to be a key contributor to employment opportunities over the coming years. General Office Workers (Excluding Receptionists) most commonly work full-time hours. Furthermore, the jobs are typically temporary positions (such as a term, contract, or casual work).

The median employment income for 52% of General Office Workers (Excluding Receptionists) who worked full-time, year-round in 2015 was $39,386. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2016 Census)

OccupationEstimated employment in 2018Estimated change in employment between 2017 and 2019Estimated openings due to growth and retirements, 2017-2019Estimated rate of unemployment in 2018 Estimated hourly earnings in 2015 (learn more)Estimated annual earnings in 2015
General Office Support Workers6,510Decline200High
Minimum: $12.00
Median: $20.00
Maximum: $26.63
Minimum: $6,384
Median: $31,401
Maximum: $53,356
All NS Occupations427,305Weak growth33,315Moderate
Minimum: $11.00
Median: $19.89
Maximum: $40.00
Minimum: $2,872
Median: $29,983
Maximum: $83,126
General Office Support WorkersCompared to: All NS Occupations
Percent employed full-time77%78%
Percent self-employed1%10%
Where will I likely work?
Area of EmploymentGeneral Office Support WorkersCompared to: All NS Occupations
% EmployedMedian Annual Income% EmployedMedian Annual Income
Southern10%x12%$30,581
Northern15%x16%$33,660
Cape Breton14%x13%$32,974
Halifax49%x47%$41,209
Annapolis Valley12%x13%$32,958
What are the workers like?
AgeGeneral Office Support WorkersCompared to: All Business, Finance, and Administration
% Employed% Employed
15-2412%x
25-3415%6%
35-4419%19%
45-5428%36%
55-6422%28%
65+4%11%
Median Agex48
GenderGeneral Office Support WorkersCompared to: All NS Occupations
% Employed% Employed
Female85%49%
Male15%51%
EducationGeneral Office Support WorkersCompared to: All Business, Finance, and Administration
% EmployedMedian Annual Income% EmployedMedian Annual Income
Less than high school6.1%x4.7%$23,775
High school29.5%$45,32223.7%$30,074
Trades certificate5.7%$51,0545.8%$32,871
College certificate or diploma37.8%$50,64234.4%$33,837
University certificate or diploma3.1%$57,2423.0%$35,053
Bachelor's degree15.3%$54,67922.9%$39,473
University advanced certificate or diploma0.7%x1.7%$40,672
Master's degree0.1%x3.6%$23,407
Doctorate1.6%x0.2%$48,614
Medicine, dentistry, veterinary, optometry0.2%x0.1%$41,688
Total100%100%
Wage Disclaimer

Hourly earnings data are from the Labour Force Survey by Statistics Canada. Data are not available for all occupations. Hourly earnings are calculated based on usual hours worked per week. This is how an annual salary, for instance, gets converted to an hourly rate. The data include full and part-time workers along with new and experienced workers. Self-employed workers are excluded.

Annual employment income data reported in the Work Prospects section, are from the 2011 National Household Survey by Statistics Canada. Much of the data (around 70%) came directly from tax records. The data relates to the year 2010 and includes total wages and salaries and net income from self-employment.

Sources

Employment Requirements & Contacts

Regulations:
No regulating bodies were found under this occupation profile
Useful contacts:
International Association of Administrative Professionals (IAAP)
10502 N Ambassador Dr., Ste. 100
Kansas City, Missouri 64153
Tel: (816) 891-6600
Fax: (816) 891-9118
iaap.canadaeast@gmail.com

Training Paths & Education

Program Name:Administrative assistant and secretarial science - General
Education Level:This program may be offered at the college, trades, or university level.
Program Description:
This instructional program class comprises any program that generally prepares individuals to perform the duties of administrative assistants and/or secretaries and stenographers. These programs include courses in business communications, principles of business law, word processing and data entry, office machines operation and maintenance, office procedures, public relations, secretarial accounting, filing systems and records management, and report preparation.
See all institutions providing this program+
Cape Breton Business College
315 Jamieson Street PO Box 33 Whitney Pier
Sydney, NS B1N 3B1
(902) 564-2222
info@cbbc.ns.ca
Maritime Business College - Dartmouth
45 Ochterloney Street, Suite 100
Dartmouth, NS B2Y 2N6
(902) 463-6700
admissions@maritimebusinesscollege.ca
Eastern College - Halifax
6940 Mumford Road, Suite 111
Halifax, NS B3L 0B7
(902) 423-3933
Academy of Learning - Halifax
6960 Mumford Road, Suite 155-1st Floor Mumford Professional Centre
Halifax, NS B3L 4P1
(902) 455-3395
careers@aolhrm.com
Island Career Academy
721 Alexandra Street
Sydney, NS B1S 2H4
(902) 564-6112
admissions@islandcareeracademy.ca
Universite Sainte-Anne
Siège Social: 1695, Route 1
Pointe-de-l'Église, NS B0W 1M0
(902) 769-2114
Blanche.Theriault@usainteanne.ca
Nova Scotia Community College - Cumberland Campus
PO Box 550, 1 Main Street
Springhill, NS B0M 1X0
(902) 597-3737
cumberland.info@nscc.ca
Nova Scotia Community College - Burridge Campus
372 Pleasant Street
Yarmouth, NS B5A 2L2
(902) 742-3501
burridge.info@nscc.ca
Nova Scotia Community College - Kingstec Campus
236 Belcher Street
Kentville, NS B4N 0A6
(902) 678-7341
kingstec.info@nscc.ca
Nova Scotia Community College - Lunenburg Campus
75 High Street
Bridgewater, NS B4V 1V8
(902) 543-4608
lunenburg.info@nscc.ca
Nova Scotia Community College - Institute of Technology Campus
5685 Leeds Street
Halifax, NS B3K 2T3
(902) 491-6722
it.info@nscc.ca
Nova Scotia Community College - Pictou Campus & School of Fisheries
PO Box 820, 39 Acadia Avenue
Stellarton, NS B0K 1S0
(902) 752-2002
pictou.info@nscc.ca
Nova Scotia Community College - Strait Area Campus & Nautical Institute
226 Reeves Street
Port Hawkesbury, NS B9A 2A2
(902) 625-2380
strait.info@nscc.ca
Nova Scotia Community College - Marconi Campus
PO Box 1042, 1240 Grand Lake Road
Sydney, NS B1P 6J7
(902) 563-2450
marconi.info@nscc.ca
Nova Scotia Community College - Waterfront Campus & Aviation Institute
80 Mawiomi Place
Dartmouth, NS B2Y 0A5
(902) 491-1100
waterfront.info@nscc.ca
Nova Scotia Community College - Online Learning
Unit 37, 115 Chain Lake Drive
Halifax, NS B3S 1B3
(877) 491-6774
online.learning@nscc.ca
Program Name:Adult high school/secondary diploma programs
Education Level:This program is typically offered at the high school level.
Program Description:
This instructional program class comprises any program that defines the prescribed requirements, specified by the appropriate jurisdiction, for the completion of and graduation from a secondary school program of academic subject matter offered for adult learners outside of the regular secondary school program. This does not include adult compensatory education programs resulting in completion of a high school equivalency certificate or diploma.
See all institutions providing this program+
Universite Sainte-Anne
Siège Social: 1695, Route 1
Pointe-de-l'Église, NS B0W 1M0
(902) 769-2114
Blanche.Theriault@usainteanne.ca
Nova Scotia Community College - Annapolis Valley Campus
50 Elliott Road
Lawrencetown, NS B0S 1M0
(902) 825-3491
avc.info@nscc.ca
Nova Scotia Community College - Cumberland Campus
PO Box 550, 1 Main Street
Springhill, NS B0M 1X0
(902) 597-3737
cumberland.info@nscc.ca
Nova Scotia Community College - Akerley Campus
21 Woodlawn Road
Dartmouth, NS B2W 2R7
(902) 491-4900
akerley.info@nscc.ca
Nova Scotia Community College - Burridge Campus
372 Pleasant Street
Yarmouth, NS B5A 2L2
(902) 742-3501
burridge.info@nscc.ca
Nova Scotia Community College - Kingstec Campus
236 Belcher Street
Kentville, NS B4N 0A6
(902) 678-7341
kingstec.info@nscc.ca
Nova Scotia Community College - Lunenburg Campus
75 High Street
Bridgewater, NS B4V 1V8
(902) 543-4608
lunenburg.info@nscc.ca
Nova Scotia Community College - Institute of Technology Campus
5685 Leeds Street
Halifax, NS B3K 2T3
(902) 491-6722
it.info@nscc.ca
Nova Scotia Community College - Pictou Campus & School of Fisheries
PO Box 820, 39 Acadia Avenue
Stellarton, NS B0K 1S0
(902) 752-2002
pictou.info@nscc.ca
Nova Scotia Community College - Shelburne Campus
PO Box 760, 1575 Lake Road
Shelburne, NS B0T 1W0
(902) 875-8640
shelburne.info@nscc.ca
Nova Scotia Community College - Strait Area Campus & Nautical Institute
226 Reeves Street
Port Hawkesbury, NS B9A 2A2
(902) 625-2380
strait.info@nscc.ca
Nova Scotia Community College - Marconi Campus
PO Box 1042, 1240 Grand Lake Road
Sydney, NS B1P 6J7
(902) 563-2450
marconi.info@nscc.ca
Nova Scotia Community College - Truro Campus
36 Arthur Street
Truro, NS B2N 1X5
(902) 893-5385
truro.info@nscc.ca
Program Name:Business administration and management - General
Education Level:This program may be offered at the college, trades, or university level.
Program Description:
This instructional program class comprises any program that generally prepares individuals to plan, organize, direct, and control the functions and processes of a firm or organization. These programs include courses in management theory, human resources management and behaviour, accounting and other quantitative methods, purchasing and logistics, organization and production, marketing, and business decision-making.
See all institutions providing this program+
Maritime Business College - Dartmouth
45 Ochterloney Street, Suite 100
Dartmouth, NS B2Y 2N6
(902) 463-6700
admissions@maritimebusinesscollege.ca
Eastern College - Halifax
6940 Mumford Road, Suite 111
Halifax, NS B3L 0B7
(902) 423-3933
Success College
800 Sackville Drive
Lower Sackville, NS B4E 1R8
(902) 865-8283
Academy of Learning - Halifax
6960 Mumford Road, Suite 155-1st Floor Mumford Professional Centre
Halifax, NS B3L 4P1
(902) 455-3395
careers@aolhrm.com
Acadia University
15 University Avenue
Wolfville, NS B4P 2R6
(902) 542-2201
agi@acadiau.ca
Dalhousie University
Office of the Registrar
Halifax, NS B3H 4R2
(902) 494-2450
admissions@dal.ca
Mount Saint Vincent University
166 Bedford Highway
Halifax, NS B3M 2J6
(902) 457-6117
admissions@msvu.ca
Universite Sainte-Anne
Siège Social: 1695, Route 1
Pointe-de-l'Église, NS B0W 1M0
(902) 769-2114
Blanche.Theriault@usainteanne.ca
St. Francis Xavier University
PO Box 5000
Antigonish, NS B2G 2W5
(902) 867-2219
admit@stfx.ca
Saint Mary's University
923 Robie Street
Halifax, NS B3H 3C3
(902) 420-5400
admission.status@smu.ca
Cape Breton University
PO Box 5300 1250 Grand Lake Road
Sydney, NS B1P 6L2
(888) 959-9995
registrar@cbu.ca
Nova Scotia Community College - Cumberland Campus
PO Box 550, 1 Main Street
Springhill, NS B0M 1X0
(902) 597-3737
cumberland.info@nscc.ca
Nova Scotia Community College - Burridge Campus
372 Pleasant Street
Yarmouth, NS B5A 2L2
(902) 742-3501
burridge.info@nscc.ca
Nova Scotia Community College - Kingstec Campus
236 Belcher Street
Kentville, NS B4N 0A6
(902) 678-7341
kingstec.info@nscc.ca
Nova Scotia Community College - Lunenburg Campus
75 High Street
Bridgewater, NS B4V 1V8
(902) 543-4608
lunenburg.info@nscc.ca
Nova Scotia Community College - Pictou Campus & School of Fisheries
PO Box 820, 39 Acadia Avenue
Stellarton, NS B0K 1S0
(902) 752-2002
pictou.info@nscc.ca
Nova Scotia Community College - Strait Area Campus & Nautical Institute
226 Reeves Street
Port Hawkesbury, NS B9A 2A2
(902) 625-2380
strait.info@nscc.ca
Nova Scotia Community College - Marconi Campus
PO Box 1042, 1240 Grand Lake Road
Sydney, NS B1P 6J7
(902) 563-2450
marconi.info@nscc.ca
Nova Scotia Community College - Truro Campus
36 Arthur Street
Truro, NS B2N 1X5
(902) 893-5385
truro.info@nscc.ca
Nova Scotia Community College - Waterfront Campus & Aviation Institute
80 Mawiomi Place
Dartmouth, NS B2Y 0A5
(902) 491-1100
waterfront.info@nscc.ca
Nova Scotia Community College - Online Learning
Unit 37, 115 Chain Lake Drive
Halifax, NS B3S 1B3
(877) 491-6774
online.learning@nscc.ca
Program Name:Business/commerce - General
Education Level:This program may be offered at the college, trades, or university level.
Program Description:
This instructional program class comprises any program that focuses on the general study of business, including the processes of interchanging goods and services (buying, selling and producing), business organization, and accounting as used in profit-making and non-profit public and private institutions and agencies. The program prepares individuals to apply business principles and techniques in various occupational settings.
See all institutions providing this program+
Dalhousie University
Office of the Registrar
Halifax, NS B3H 4R2
(902) 494-2450
admissions@dal.ca
University of King's College
6350 Coburg Road
Halifax, NS B3H 2A1
(902) 422-1271
admissions@ukings.ca
Universite Sainte-Anne
Siège Social: 1695, Route 1
Pointe-de-l'Église, NS B0W 1M0
(902) 769-2114
Blanche.Theriault@usainteanne.ca
Saint Mary's University
923 Robie Street
Halifax, NS B3H 3C3
(902) 420-5400
admission.status@smu.ca
Cape Breton University
PO Box 5300 1250 Grand Lake Road
Sydney, NS B1P 6L2
(888) 959-9995
registrar@cbu.ca
Program Name:General office occupations and clerical services
Education Level:This program may be offered at the college, trades, or university level.
Program Description:
This instructional program class comprises any program that prepares individuals to provide basic administrative support under the supervision of office managers, administrative assistants, secretaries, and other office personnel. These programs include courses in typing, keyboarding, filing, general business correspondence, office equipment operation, and communications skills.
See all institutions providing this program+
Academy of Learning - Halifax
6960 Mumford Road, Suite 155-1st Floor Mumford Professional Centre
Halifax, NS B3L 4P1
(902) 455-3395
careers@aolhrm.com
Centre for Distance Education
222 George Street, Suite C
Sydney, NS B1P 1J3
(866) 446-5898
info@cd-ed.com
Program Name:Human resources management/personnel administration - General
Education Level:This program is typically offered at the college or university level.
Program Description:
This instructional program class comprises any program that generally prepares individuals to manage the development of human capital in organizations, and to provide related services to individuals and groups. These programs include courses in personnel and organization policy, human resource dynamics and flows, labour relations, sex roles, civil rights, human resources laws and regulations, motivation and compensation systems, work systems, career management, employee testing and assessment, recruitment and selection, managing employee and job training programs, and the management of human resources programs and operations.
See all institutions providing this program+
Island Career Academy
721 Alexandra Street
Sydney, NS B1S 2H4
(902) 564-6112
admissions@islandcareeracademy.ca
Acadia University
15 University Avenue
Wolfville, NS B4P 2R6
(902) 542-2201
agi@acadiau.ca
Dalhousie University
Office of the Registrar
Halifax, NS B3H 4R2
(902) 494-2450
admissions@dal.ca
Mount Saint Vincent University
166 Bedford Highway
Halifax, NS B3M 2J6
(902) 457-6117
admissions@msvu.ca
Saint Mary's University
923 Robie Street
Halifax, NS B3H 3C3
(902) 420-5400
admission.status@smu.ca
Cape Breton University
PO Box 5300 1250 Grand Lake Road
Sydney, NS B1P 6L2
(888) 959-9995
registrar@cbu.ca
Nova Scotia Community College - Marconi Campus
PO Box 1042, 1240 Grand Lake Road
Sydney, NS B1P 6J7
(902) 563-2450
marconi.info@nscc.ca
Nova Scotia Community College - Waterfront Campus & Aviation Institute
80 Mawiomi Place
Dartmouth, NS B2Y 0A5
(902) 491-1100
waterfront.info@nscc.ca
Additional resources:

There are no additional resources for this occupation.