careers.novascotia.ca

Receptionists

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NOC:1414
Occupation:Receptionists
Category:Business, Finance, and Administration

About the job

Nature of work:

Receptionists greet people arriving at offices, hospitals and other establishments, direct visitors to appropriate person or service, answer and forward telephone calls, take messages, schedule appointments and perform other clerical duties. They are employed by hospitals, medical and dental offices and throughout the public and private sectors. Telephone operators are included in this group.

Job duties:
The following is a summary of the main duties for some jobs in this group:
  • Receptionists greet people coming into offices and other establishments, direct them to the appropriate contacts or services, provide general information in person and by phone, and may perform clerical duties and maintain front desk security and security access lists.
  • Medical and dental receptionists greet patients, schedule appointments, using manual or computerized systems, receive and record payment for services, and direct patients to appropriate areas.
  • Hospital admitting clerks interview patients to obtain and process information required to provide hospital and medical services.
  • Telephone operators operate telephone systems to advance and complete customers' telephone calls such as long distance, pay telephone, mobile radio/telephone and person to person calls, arrange teleconferences, provide relay phone service to persons with disabilities, and may calculate and record billing information.
  • Switchboard operators operate a telephone system or switchboard to answer, screen and forward telephone calls, take messages and provide information as required, and may perform clerical duties.
  • Answering service operators answer telephones and record and relay messages.
  • Reception desk clerks in a variety of institutional and commercial settings direct customers to appropriate areas, record bookings, handle credit card checks, receive payment, issue receipts, arrange tour reservations and deal with emergency situations.
Sample job titles:
  • dental receptionist
  • emergency admitting clerk
  • front desk clerk (except hotel)
  • hospital admitting clerk
  • information desk clerk
  • medical office assistant
  • office receptionist
  • reception clerk
  • receptionist
  • switchboard operator
Skills:

Good communication and interpersonal skills are critical. Familiarity with computer software and other office equipment is needed and a willingness to learn and adapt to continually changing technology is also important. Your work must be accurate, and you should enjoy repetitive tasks. You should also be cooperative and able to work as part of a team.

Job requirements:
  • Completion of secondary school is usually required.
  • On-the-job training may be provided.
Other considerations:

Some receptionists are required to be bilingual or multilingual to perform their duties. Progression to supervisory positions is possible with experience.

Labour Market Information

Work Prospects:Fair

The employment outlook over the next few years for this occupational group is “average”, which indicates the chances of a qualified individual finding work is comparable to the average for all occupations in Nova Scotia. This is a fairly large occupation in Nova Scotia so job opportunities occur fairly regularly. The number employed in this occupation is expected to grow slightly over the next few years, which should provide some additional opportunities for employment. With a large percent of workers being 55 years of age and older, retirements are expected to be a key contributor to employment opportunities over the coming years. Receptionists may either be working full-time or part-time hours. Furthermore, the jobs are typically permanent positions.

The median employment income for 41% of Receptionists who worked full-time, year-round in 2015 was $32,177. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2016 Census)

OccupationEstimated employment in 2018Estimated change in employment between 2017 and 2019Estimated openings due to growth and retirements, 2017-2019Estimated rate of unemployment in 2018 Estimated hourly earnings in 2015 (learn more)Estimated annual earnings in 2015
Receptionists2,915Weak growth350Moderate
Minimum: $11.17
Median: $16.25
Maximum: $22.75
Minimum: $4,496
Median: $21,099
Maximum: $40,836
Occupations in Business, Finance, and Administration63,775Moderate growth6,600Low
Minimum: $13.00
Median: $21.03
Maximum: $35.90
Minimum: $6,754
Median: $36,515
Maximum: $70,271
ReceptionistsCompared to: Occupations in Business, Finance, and Administration
Percent employed full-time68%81%
Percent self-employed0%7%
Where will I likely work?
Area of EmploymentReceptionistsCompared to: All NS Occupations
% EmployedMedian Annual Income% EmployedMedian Annual Income
Southern11%$18,49912%$30,581
Northern14%$20,27816%$33,660
Cape Breton11%$21,30813%$32,974
Halifax52%$20,94947%$41,209
Annapolis Valley12%$22,23713%$32,958
What are the workers like?
AgeReceptionistsCompared to: All Business, Finance, and Administration
% Employed% Employed
15-2420%x
25-3422%6%
35-4419%19%
45-5420%36%
55-6415%28%
65+4%11%
Median Age4448
GenderReceptionistsCompared to: Occupations in Business, Finance, and Administration
% Employed% Employed
Female93%73%
Male7%27%
EducationReceptionistsCompared to: All Business, Finance, and Administration
% EmployedMedian Annual Income% EmployedMedian Annual Income
Less than high school6.0%$18,5144.7%$23,775
High school33.0%$28,26923.7%$30,074
Trades certificate6.2%$30,1535.8%$32,871
College certificate or diploma39.5%$32,86534.4%$33,837
University certificate or diploma3.0%$35,6213.0%$35,053
Bachelor's degree10.9%$29,59022.9%$39,473
University advanced certificate or diploma0.6%$41,3101.7%$40,672
Master's degreex$38,3243.6%$23,407
Doctorate0.7%x0.2%$48,614
Medicine, dentistry, veterinary, optometryxx0.1%$41,688
Total100%100%
Wage Disclaimer

Hourly earnings data are from the Labour Force Survey by Statistics Canada. Data are not available for all occupations. Hourly earnings are calculated based on usual hours worked per week. This is how an annual salary, for instance, gets converted to an hourly rate. The data include full and part-time workers along with new and experienced workers. Self-employed workers are excluded.

Annual employment income data reported in the Work Prospects section, are from the 2011 National Household Survey by Statistics Canada. Much of the data (around 70%) came directly from tax records. The data relates to the year 2010 and includes total wages and salaries and net income from self-employment.

Sources

Employment Requirements & Contacts

Regulations:
No regulating bodies were found under this occupation profile
Useful contacts:
National Receptionists Association
,

Training Paths & Education

Program Name:Adult high school/secondary diploma programs
Education Level:This program is typically offered at the high school level.
Program Description:
This instructional program class comprises any program that defines the prescribed requirements, specified by the appropriate jurisdiction, for the completion of and graduation from a secondary school program of academic subject matter offered for adult learners outside of the regular secondary school program. This does not include adult compensatory education programs resulting in completion of a high school equivalency certificate or diploma.
See all institutions providing this program+
Universite Sainte-Anne
Siège Social: 1695, Route 1
Pointe-de-l'Église, NS B0W 1M0
(902) 769-2114
Blanche.Theriault@usainteanne.ca
Nova Scotia Community College - Annapolis Valley Campus
50 Elliott Road
Lawrencetown, NS B0S 1M0
(902) 825-3491
avc.info@nscc.ca
Nova Scotia Community College - Cumberland Campus
PO Box 550, 1 Main Street
Springhill, NS B0M 1X0
(902) 597-3737
cumberland.info@nscc.ca
Nova Scotia Community College - Akerley Campus
21 Woodlawn Road
Dartmouth, NS B2W 2R7
(902) 491-4900
akerley.info@nscc.ca
Nova Scotia Community College - Burridge Campus
372 Pleasant Street
Yarmouth, NS B5A 2L2
(902) 742-3501
burridge.info@nscc.ca
Nova Scotia Community College - Kingstec Campus
236 Belcher Street
Kentville, NS B4N 0A6
(902) 678-7341
kingstec.info@nscc.ca
Nova Scotia Community College - Lunenburg Campus
75 High Street
Bridgewater, NS B4V 1V8
(902) 543-4608
lunenburg.info@nscc.ca
Nova Scotia Community College - Institute of Technology Campus
5685 Leeds Street
Halifax, NS B3K 2T3
(902) 491-6722
it.info@nscc.ca
Nova Scotia Community College - Pictou Campus & School of Fisheries
PO Box 820, 39 Acadia Avenue
Stellarton, NS B0K 1S0
(902) 752-2002
pictou.info@nscc.ca
Nova Scotia Community College - Shelburne Campus
PO Box 760, 1575 Lake Road
Shelburne, NS B0T 1W0
(902) 875-8640
shelburne.info@nscc.ca
Nova Scotia Community College - Strait Area Campus & Nautical Institute
226 Reeves Street
Port Hawkesbury, NS B9A 2A2
(902) 625-2380
strait.info@nscc.ca
Nova Scotia Community College - Marconi Campus
PO Box 1042, 1240 Grand Lake Road
Sydney, NS B1P 6J7
(902) 563-2450
marconi.info@nscc.ca
Nova Scotia Community College - Truro Campus
36 Arthur Street
Truro, NS B2N 1X5
(902) 893-5385
truro.info@nscc.ca
Program Name:General office occupations and clerical services
Education Level:This program may be offered at the college, trades, or university level.
Program Description:
This instructional program class comprises any program that prepares individuals to provide basic administrative support under the supervision of office managers, administrative assistants, secretaries, and other office personnel. These programs include courses in typing, keyboarding, filing, general business correspondence, office equipment operation, and communications skills.
See all institutions providing this program+
Academy of Learning - Halifax
6960 Mumford Road, Suite 155-1st Floor Mumford Professional Centre
Halifax, NS B3L 4P1
(902) 455-3395
careers@aolhrm.com
Centre for Distance Education
222 George Street, Suite C
Sydney, NS B1P 1J3
(866) 446-5898
info@cd-ed.com
Additional resources:

There are no additional resources for this occupation.