careers.novascotia.ca

Dispatchers

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NOC:1525
Occupation:Dispatchers
Category:Business, Finance, and Administration

About the job

Nature of work:

Dispatchers operate radios and other telecommunication equipment to dispatch emergency vehicles and to coordinate the activities of drivers and other personnel. They are employed by police, fire and health departments, other emergency service agencies, taxi, delivery and courier services, trucking and utilities companies, and other commercial and industrial establishments.

Job duties:
Dispatchers perform some or all of the following duties:
  • Receive requests for emergency assistance or service and contact ambulances, police and fire departments, tow-trucks, and utility crews.
  • Process and transmit information and instructions to coordinate the activities of vehicle operators, crews and equipment using a variety of computer-aided communications and dispatching equipment.
  • Dispatch personnel according to written schedules and work orders, or as required by emergency situations.
  • Advise vehicle operators of route and traffic problems such as construction, accidents, congestion, weather conditions, weight and size restrictions and other information.
  • Operate radio equipment to communicate with ships, aircraft, mining crews, offshore oil rigs, logging camps and other remote operations.
  • Monitor personnel workloads and locations.
  • Maintain vehicle operator work records using computerized or manual methods and ensure time sheets and payroll summaries are completed accurately.
  • Maintain computer and manual records of mileage, fuel use, repairs and other expenses, and generate reports.
Sample job titles:
  • 911 dispatcher
  • alarm system dispatcher
  • emergency medical dispatcher
  • mail service dispatcher
  • maintenance services dispatcher
  • motor vehicle dispatcher
  • police department dispatcher
  • radio operator
  • utilities maintenance crew dispatcher
  • yard clerk
Skills:

To work in these fields, you must be organized and attentive to detail. Your work must be accurate. Good communication skills are important. You need to be able to work as part of a team. Computer skills and the ability to work with technology may be helpful. Emergency dispatchers must be able to work in a high-stress environment.

Job requirements:
  • Completion of secondary school is required.
  • Police and emergency dispatchers are required to complete formal on-the-job training. Other dispatchers usually undergo some informal on-the-job training.
  • Police and emergency dispatchers and other radio operators usually require provincial radio operator's certificates.
Other considerations:

None

Labour Market Information

Work Prospects:Fair

The employment outlook over the next few years for this occupational group is “average”, which indicates the chances of a qualified individual finding work is comparable to the average for all occupations in Nova Scotia. This is a moderate sized occupation in Nova Scotia so some job opportunities may occur through turnover. The number employed in this occupation is expected to grow slightly over the next few years, which should provide some additional opportunities for employment. With a large percent of workers being 55 years of age and older, retirements are expected to be a key contributor to employment opportunities over the coming years. Dispatchers most commonly work full-time hours. Furthermore, the jobs may either be permanent or temporary positions, as both are common.

The median employment income for 69% of Dispatchers who worked full-time, year-round in 2015 was $45,474. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2016 Census)

OccupationEstimated employment in 2018Estimated change in employment between 2017 and 2019Estimated openings due to growth and retirements, 2017-2019Estimated rate of unemployment in 2018 Estimated hourly earnings in 2015 (learn more)Estimated annual earnings in 2015
Dispatchers790Weak growth65Moderate
Minimum: $15.00
Median: $20.83
Maximum: $31.87
Minimum: $12,675
Median: $40,464
Maximum: $76,108
Occupations in Business, Finance, and Administration63,775Moderate growth6,600Low
Minimum: $13.00
Median: $21.03
Maximum: $35.90
Minimum: $6,754
Median: $36,515
Maximum: $70,271
DispatchersCompared to: Occupations in Business, Finance, and Administration
Percent employed full-time92%81%
Percent self-employed10%7%
Where will I likely work?
Area of EmploymentDispatchersCompared to: All NS Occupations
% EmployedMedian Annual Income% EmployedMedian Annual Income
Southern9%x12%$30,581
Northern17%$41,93716%$33,660
Cape Breton9%$31,29613%$32,974
Halifax53%$42,35647%$41,209
Annapolis Valley12%$51,93013%$32,958
What are the workers like?
AgeDispatchersCompared to: All Business, Finance, and Administration
% Employed% Employed
15-245%x
25-3418%6%
35-4431%19%
45-5424%36%
55-6419%28%
65+4%11%
Median Age4448
GenderDispatchersCompared to: Occupations in Business, Finance, and Administration
% Employed% Employed
Female57%73%
Male43%27%
EducationDispatchersCompared to: All Business, Finance, and Administration
% EmployedMedian Annual Income% EmployedMedian Annual Income
Less than high school8.8%$30,0024.7%$23,775
High school32.7%$30,50523.7%$30,074
Trades certificate5.3%x5.8%$32,871
College certificate or diploma31.0%$33,17934.4%$33,837
University certificate or diploma1.8%x3.0%$35,053
Bachelor's degree17.0%$25,82522.9%$39,473
University advanced certificate or diploma1.8%x1.7%$40,672
Master's degreexx3.6%$23,407
Doctorate1.2%x0.2%$48,614
Medicine, dentistry, veterinary, optometryxx0.1%$41,688
Total100%100%
Wage Disclaimer

Hourly earnings data are from the Labour Force Survey by Statistics Canada. Data are not available for all occupations. Hourly earnings are calculated based on usual hours worked per week. This is how an annual salary, for instance, gets converted to an hourly rate. The data include full and part-time workers along with new and experienced workers. Self-employed workers are excluded.

Annual employment income data reported in the Work Prospects section, are from the 2011 National Household Survey by Statistics Canada. Much of the data (around 70%) came directly from tax records. The data relates to the year 2010 and includes total wages and salaries and net income from self-employment.

Sources

Employment Requirements & Contacts

Regulations:
No regulating bodies were found under this occupation profile
Useful contacts:
Trucking Human Resource Sector Council Atlantic
14 Court Street, Suite 301
Truro, NS B2N 5V2
Tel: (902) 893-8410
Fax: (902) 895-6984
info@thrsc.com

Training Paths & Education

Program Name:Adult high school/secondary diploma programs
Education Level:This program is typically offered at the high school level.
Program Description:
This instructional program class comprises any program that defines the prescribed requirements, specified by the appropriate jurisdiction, for the completion of and graduation from a secondary school program of academic subject matter offered for adult learners outside of the regular secondary school program. This does not include adult compensatory education programs resulting in completion of a high school equivalency certificate or diploma.
See all institutions providing this program+
Universite Sainte-Anne
Siège Social: 1695, Route 1
Pointe-de-l'Église, NS B0W 1M0
(902) 769-2114
Blanche.Theriault@usainteanne.ca
Nova Scotia Community College - Annapolis Valley Campus
50 Elliott Road
Lawrencetown, NS B0S 1M0
(902) 825-3491
avc.info@nscc.ca
Nova Scotia Community College - Cumberland Campus
PO Box 550, 1 Main Street
Springhill, NS B0M 1X0
(902) 597-3737
cumberland.info@nscc.ca
Nova Scotia Community College - Akerley Campus
21 Woodlawn Road
Dartmouth, NS B2W 2R7
(902) 491-4900
akerley.info@nscc.ca
Nova Scotia Community College - Burridge Campus
372 Pleasant Street
Yarmouth, NS B5A 2L2
(902) 742-3501
burridge.info@nscc.ca
Nova Scotia Community College - Kingstec Campus
236 Belcher Street
Kentville, NS B4N 0A6
(902) 678-7341
kingstec.info@nscc.ca
Nova Scotia Community College - Lunenburg Campus
75 High Street
Bridgewater, NS B4V 1V8
(902) 543-4608
lunenburg.info@nscc.ca
Nova Scotia Community College - Institute of Technology Campus
5685 Leeds Street
Halifax, NS B3K 2T3
(902) 491-6722
it.info@nscc.ca
Nova Scotia Community College - Pictou Campus & School of Fisheries
PO Box 820, 39 Acadia Avenue
Stellarton, NS B0K 1S0
(902) 752-2002
pictou.info@nscc.ca
Nova Scotia Community College - Shelburne Campus
PO Box 760, 1575 Lake Road
Shelburne, NS B0T 1W0
(902) 875-8640
shelburne.info@nscc.ca
Nova Scotia Community College - Strait Area Campus & Nautical Institute
226 Reeves Street
Port Hawkesbury, NS B9A 2A2
(902) 625-2380
strait.info@nscc.ca
Nova Scotia Community College - Marconi Campus
PO Box 1042, 1240 Grand Lake Road
Sydney, NS B1P 6J7
(902) 563-2450
marconi.info@nscc.ca
Nova Scotia Community College - Truro Campus
36 Arthur Street
Truro, NS B2N 1X5
(902) 893-5385
truro.info@nscc.ca
Additional resources:

There are no additional resources for this occupation.