Occupation Profile

Occupation:Insurance Adjusters and Claims Examiners
Category:Business, Finance, and Administration

About the job

Nature of work:

Insurance adjusters investigate insurance claims on behalf of insurance companies and government insurers and determine the validity and the amount of loss or damages covered by insurance policies. They are employed in claims departments of insurance companies or as independent adjusters. Insurance claims examiners examine claims investigated by insurance adjusters and authorize payments. They are employed at head offices or branches of insurance companies.

Job duties:
Insurance adjusters perform some or all of the following duties:
  • Investigate circumstances surrounding insurance claims to determine validity of claim.
  • Inspect automobile, home or other property damage.
  • Take statements and consult with claimants, accident witnesses, doctors and other relevant individuals and examine records or reports.
  • Determine amount of loss or damages covered by insurance policies.
  • Negotiate settlement of claims.
  • Prepare adjustment reports.
Insurance claims examiners perform some or all of the following duties:
  • Review, examine, calculate and authorize insurance claims investigated by insurance adjusters.
  • Examine adjusters' reports and similar insurance claims or precedents to determine extent of insurance coverage.
  • Ensure claims are valid and settlements are made according to company practices and procedures.
  • Consult lawyers, doctors or other relevant individuals to discuss insurance claims.
  • Approve automobile, fire, life, disability, dental or other insurance claims.
Sample job titles:
  • claims consultant
  • disability claims examiner
  • insurance adjuster
  • insurance inspector
  • liability adjuster
  • medical claims assessor
  • motor vehicle claims adjuster
  • property adjuster - insurance
  • settlement specialist

To work in this field, you must be organized, analytical, and decisive. You need good communication skills, both written and oral. You need good interpersonal skills, especially when dealing with clients who are upset or experiencing stress. You must be able to work as part of a team. Knowledge of medical terminology and computer skills are helpful.

Job requirements:
  • Completion of secondary school is required.
  • A bachelor's degree, college diploma or some post-secondary education or several years of experience as a clerk in the claims department or other general insurance experience are required.
  • Several years of on-the-job training and completion of insurance industry courses and training programs are required.
  • Independent adjusters require a provincial licence issued by the Superintendent of Insurance in the province or territory of employment.
Other considerations:

Completion of educational programs through the Insurance Institute of Canada or its provincial counterparts entitles insurance adjusters and claims examiners to professional recognition as a Chartered Insurance Professional (CIP), and with additional university courses, as a Fellow Chartered Insurance Professional (FCIP).

Labour Market Information

Work Prospects:Good

The employment outlook over the next few years for this occupational group is “good”, which indicates the chances of a qualified individual finding work is better than average when compared to other occupations in Nova Scotia. This is a moderate sized occupation in Nova Scotia so some job opportunities may occur through turnover. The number employed in this occupation is expected to grow moderately over the next few years, which will likely provide some additional opportunities for employment. With a large percent of workers being 55 years of age and older, retirements are expected to be a key contributor to employment opportunities over the coming years. Insurance Adjusters and Claims Examiners most commonly work full-time hours. Furthermore, the jobs may either be permanent or temporary positions, as both are common.

The median employment income for 84% of Insurance Adjusters and Claims Examiners who worked full-time, year-round in 2015 was $60,642. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2016 Census)

OccupationEstimated employment in 2018Estimated change in employment between 2017 and 2019Estimated openings due to growth and retirements, 2017-2019Estimated rate of unemployment in 2018 Estimated hourly earnings in 2015 (learn more)Estimated annual earnings in 2015
Insurance Adjustors and Claims Examiners720Moderate growth90Low
Minimum: $17.50
Median: $28.85
Maximum: $38.97
Minimum: $26,492
Median: $57,715
Maximum: $89,229
Occupations in Business, Finance, and Administration63,775Moderate growth6,600Low
Minimum: $13.00
Median: $21.03
Maximum: $35.90
Minimum: $6,754
Median: $36,515
Maximum: $70,271
Insurance Adjustors and Claims ExaminersCompared to: Occupations in Business, Finance, and Administration
Percent employed full-time99%81%
Percent self-employed1%7%
Where will I likely work?
Area of EmploymentInsurance Adjustors and Claims ExaminersCompared to: All NS Occupations
% EmployedMedian Annual Income% EmployedMedian Annual Income
Cape Breton5%x13%$32,974
Annapolis Valley10%x13%$32,958
What are the workers like?
AgeInsurance Adjustors and Claims ExaminersCompared to: All Business, Finance, and Administration
% Employed% Employed
Median Age4548
GenderInsurance Adjustors and Claims ExaminersCompared to: Occupations in Business, Finance, and Administration
% Employed% Employed
EducationInsurance Adjustors and Claims ExaminersCompared to: All Business, Finance, and Administration
% EmployedMedian Annual Income% EmployedMedian Annual Income
Less than high schoolN/A$13,9784.7%$23,775
High school21.0%$20,22723.7%$30,074
Trades certificate5.1%$24,6595.8%$32,871
College certificate or diploma33.1%$25,31434.4%$33,837
University certificate or diploma2.5%$20,6433.0%$35,053
Bachelor's degree36.3%$35,13822.9%$39,473
University advanced certificate or diploma1.9%$30,5121.7%$40,672
Master's degreeN/A$35,9523.6%$23,407
Medicine, dentistry, veterinary, optometryN/Ax0.1%$41,688
Wage Disclaimer

Hourly earnings data are from the Labour Force Survey by Statistics Canada. Data are not available for all occupations. Hourly earnings are calculated based on usual hours worked per week. This is how an annual salary, for instance, gets converted to an hourly rate. The data include full and part-time workers along with new and experienced workers. Self-employed workers are excluded.

Annual employment income data reported in the Work Prospects section, are from the 2011 National Household Survey by Statistics Canada. Much of the data (around 70%) came directly from tax records. The data relates to the year 2010 and includes total wages and salaries and net income from self-employment.


Employment Requirements & Contacts

Insurance Adjusters
Right to Title and Practice:This job is regulated and the job title is protected in Nova Scotia (you may not use this job title without holding a provincial licence). A licence shows that the holder has met provincial requirements and is required to work in this job.
Regulating body:
Nova Scotia Department of Finance - Office of the Superintendent of Insurance
PO Box 2271
Halifax, NS B3J 3C8
(902) 424-6331
(902) 424-1298
Useful contacts:
Financial Advisors Association of Canada
390 Queens Quay West, Suite 209
Toronto, ON M5V 3A2
Tel: (416) 444-5251
Fax: (416) 444-8031
Canadian Independent Adjusters' Association
5401 Eglinton Avenue West, Suite 100
Etobicoke, ON M9C 5K6
Tel: (416) 621-6222
Fax: (416) 621-7776
Canadian Life and Health Insurance Association
79 Wellington St. West, Suite 2300
Toronto, ON M5K 1G8
Tel: (416) 777-2221
Fax: (416) 777-1895

Training Paths & Education

Program Name:Adult high school/secondary diploma programs
Education Level:This program is typically offered at the high school level.
Program Description:
This instructional program class comprises any program that defines the prescribed requirements, specified by the appropriate jurisdiction, for the completion of and graduation from a secondary school program of academic subject matter offered for adult learners outside of the regular secondary school program. This does not include adult compensatory education programs resulting in completion of a high school equivalency certificate or diploma.
See all institutions providing this program+
Universite Sainte-Anne
Siège Social: 1695, Route 1
Pointe-de-l'Église, NS B0W 1M0
(902) 769-2114
Nova Scotia Community College - Annapolis Valley Campus
50 Elliott Road
Lawrencetown, NS B0S 1M0
(902) 825-3491
Nova Scotia Community College - Cumberland Campus
PO Box 550, 1 Main Street
Springhill, NS B0M 1X0
(902) 597-3737
Nova Scotia Community College - Akerley Campus
21 Woodlawn Road
Dartmouth, NS B2W 2R7
(902) 491-4900
Nova Scotia Community College - Burridge Campus
372 Pleasant Street
Yarmouth, NS B5A 2L2
(902) 742-3501
Nova Scotia Community College - Kingstec Campus
236 Belcher Street
Kentville, NS B4N 0A6
(902) 678-7341
Nova Scotia Community College - Lunenburg Campus
75 High Street
Bridgewater, NS B4V 1V8
(902) 543-4608
Nova Scotia Community College - Institute of Technology Campus
5685 Leeds Street
Halifax, NS B3K 2T3
(902) 491-6722
Nova Scotia Community College - Pictou Campus & School of Fisheries
PO Box 820, 39 Acadia Avenue
Stellarton, NS B0K 1S0
(902) 752-2002
Nova Scotia Community College - Shelburne Campus
PO Box 760, 1575 Lake Road
Shelburne, NS B0T 1W0
(902) 875-8640
Nova Scotia Community College - Strait Area Campus & Nautical Institute
226 Reeves Street
Port Hawkesbury, NS B9A 2A2
(902) 625-2380
Nova Scotia Community College - Marconi Campus
PO Box 1042, 1240 Grand Lake Road
Sydney, NS B1P 6J7
(902) 563-2450
Nova Scotia Community College - Truro Campus
36 Arthur Street
Truro, NS B2N 1X5
(902) 893-5385
Program Name:Business/commerce - General
Education Level:This program may be offered at the college, trades, or university level.
Program Description:
This instructional program class comprises any program that focuses on the general study of business, including the processes of interchanging goods and services (buying, selling and producing), business organization, and accounting as used in profit-making and non-profit public and private institutions and agencies. The program prepares individuals to apply business principles and techniques in various occupational settings.
See all institutions providing this program+
Dalhousie University
Office of the Registrar
Halifax, NS B3H 4R2
(902) 494-2450
University of King's College
6350 Coburg Road
Halifax, NS B3H 2A1
(902) 422-1271
Universite Sainte-Anne
Siège Social: 1695, Route 1
Pointe-de-l'Église, NS B0W 1M0
(902) 769-2114
Saint Mary's University
923 Robie Street
Halifax, NS B3H 3C3
(902) 420-5400
Cape Breton University
PO Box 5300 1250 Grand Lake Road
Sydney, NS B1P 6L2
(888) 959-9995
Additional resources: